Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dorcas Avery

Washington,DC

Summary

Dedicated Leader with over 15 years of experience in the Food and Beverage industry; experience with various concepts and service styles. Successful at training and developing all levels of talent. Adept in interpersonal communication to help foster a pleasant and productive work environment. Passionate and purposeful about providing the highest level of customer service. train


Overview

11
11
years of professional experience
1
1
Certification

Work History

Regional Lead, Regional Dining Manager

Terrific Inc
11.2022 - Current
  • Directly oversee 15 Dinning Site in 3 wards; ranging from Wellness Centers,Department and Recreation Centers and Residential properties
  • Assist in creating interactive and comprehensive programs for seniors; focused on socialization, health and wellness
  • Visit sites periodically to view service levels and adherence to regional service standards.
  • Monitor staff performance by actively engaging in and observing day-to-day activities.
  • Built relationships with customers and community to promote long term business growth.

Mate/Assistant Store Manager

Trader Joes
10.2019 - 10.2022
  • Annual Sales Volume: $45 Million
  • Frozen Department Manager; Directly involved in ordering, creative customer focused merchandising
  • Created an efficient and manageable comprehensive inventory system, resulting in consecutive monthly sales increases by over 20%
  • Support Manager for various sub departments; including Diary, Produce, Grocery, Customer Service, Wine, and Cheese
  • Supervised 50+ team members and Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coordinated and Received multiple Daily Deliveries averaging $100k; and Monitored Backstock of goods

Assistant Manager

Leon USA
07.2019 - 02.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Menu Development, Local and Digital Marketing, and Training front and back of house
  • Created various methods for tracking and reducing daily waste
  • Food Preparation for a Scratch Kitchen, assisting with 3 different menu launches and 3 different locations

Assistant Manager

McDonald’s
10.2012 - 05.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

AA - Early Education

Bucks County Community College
Newtown, PA
2014

Sociology and Film

American River College
Citrus Heights, CA
2004

Skills

  • Restaurant Operation
  • Leadership
  • Waste Reduction
  • Food and Beverage Service
  • Customer Service
  • Delegating Assignments and Tasks
  • Customer Service Best Practices
  • Teamwork and Collaboration
  • Order Accuracy

Certification

  • DC Manager Food Handler License
  • Alcohol License
  • NOVA Food Handler License

Timeline

Regional Lead, Regional Dining Manager

Terrific Inc
11.2022 - Current

Mate/Assistant Store Manager

Trader Joes
10.2019 - 10.2022

Assistant Manager

Leon USA
07.2019 - 02.2021

Assistant Manager

McDonald’s
10.2012 - 05.2018

AA - Early Education

Bucks County Community College

Sociology and Film

American River College

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Dorcas Avery