Dorcas Murawa
Chicago,IL
Summary
Versatile and hardworking food and beverage professional with strong experience in luxury hospitality, including cocktail service, luxury dining, full table service, and bartending. Proven ability to thrive in high-end, fast-paced environments with a focus on guest satisfaction, teamwork, and operational support. Currently based in Charleston, SC, and planning to relocate to Chicago by late July 2025. Eager to bring hospitality excellence, and strong service skills to a premier food and beverage team in the Chicago area.
Overview
2
2
years of professional experience
1
1
Certification
Work History
AM Guest Room Dining Server
Charleston Place Hotel
Charleston, SC
01.2025 - Current
- Serve breakfast and brunch to guests in a refined dining environment, maintaining high service standards.
- I can manage multiple tables efficiently during peak morning service hours.
- Provide recommendations on menu and beverage pairings, contributing to strong guest satisfaction.
- Communicate closely with the kitchen staff and Front of House teams to ensure smooth operations.
- Promptly reported any issues or complaints from customers to management team members.
Server, Bar Back
Hotel Bennett
Charleston, SC
09.2023 - Current
- Provide exceptional cocktail and food service to our guests at the rooftop bar and lounge.
- Consistently deliver high-quality service in a fast-paced, luxury hotel environment of more than 300 covers on a busy weekend.
- Strongly demonstrate product knowledge of wine, spirits, and handcrafted cocktails.
- I Support bartenders with inventory, restocking, glassware prep and station.
- I sometimes Bartend during select evening shifts and events, mixing classic cocktails and signature cocktails with precision.
- Deliver food orders promptly and courteously.
Education
Bachelor of Arts - Criminal Justice
University of South Africa
Western Cape South AfricaSkills
- Cocktail and wine knowledge
- Bartending and mixology
- Teamwork and communication skills
- Upselling and guest engagement skills
- Regulatory compliance
- Hospitality etiquette and cleanliness standards
- Food safety practices
- Memory retention
- Food safety oversight
- High-volume guest service
- Strong multitasking
- POS systems (MICROS, Toast, etc)
Languages
English
Full Professional
Certification
- ServSafe, October 2023
- BarSmarts, June 19 2024
- TIPS, October 2023
References
References available upon request.
Timeline
AM Guest Room Dining Server
Charleston Place Hotel
01.2025 - Current
Server, Bar Back
Hotel Bennett
09.2023 - Current
Bachelor of Arts - Criminal Justice
University of South Africa
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