Jeremy Dorczuk
Denver,Co
Summary
Dynamic leader with a proven track record at evo, enhancing sales frameworks and elevating guest experiences. Excelled in roles from Retail Lead to Operations Supervisor, driving team success through effective hands on leadership and Culture Keeping. Achieved significant improvements in store operations and employee engagement, contributing positively to community and organizational goals.
Overview
6
6
years of professional experience
Work History
Retail "Operations" Supervisor
evo
Denver, Co
11.2022 - Current
- Lead and manage store leads and store associates, fostering a positive and productive work environment.
- Utilize data and analytics to drive informed decision-making processes
- Take responsibility for the overall customer and employee experience within the store
- Implement initiatives to enhance customer satisfaction and create a positive work environment for employees
- Work in collaboration with peer supervisors and the store manager to execute and achieve retail store priorities
- Facilitate effective store communication channels to ensure all team members are informed and aligned with organizational goals
- Foster a culture of open communication and teamwork, promoting a cohesive and motivated store team
- Cultivate strong and trust-based relationships with the store team, delivering feedback, setting goals, and celebrating achievements
- Provide necessary resources for the store team to excel as a business, continually assess store needs, manage business expenses and align with company strategies to deliver an exceptional retail experience
- Nurture a growth-mindset employee experience and leverage business success to contribute positively to the local community
Retail Lead
evo
Denver, Co
08.2021 - 09.2022
- Coordinate with the leadership team to help oversee employee productivity, maintain customer experience, and maintain visual merchandising standards.
- Communicate with all store staff and departments within Evo to build strong relationships.
- Hold all frontline employees accountable to the code of conduct, and provide coaching to staff if needed.
- Lead by example to achieve store goals and uphold the great 8.
- Assist the leadership team in executing store sales, promotions, markdowns, transfers, and floor projects.
- Checking in with staff throughout the day, managing the lunch schedule, and floor coverage.
- Provide feedback to supervisors on employee engagement, hits/misses, and general staff callouts.
Bootfitter and Sales Associate
evo
Denver, Co
08.2018 - 08.2021
- Work with a motivated team to elevate guest experiences while exceeding expectations in all situations through rapid and efficient problem-solving
- Consistently improve personal ski product knowledge to provide uniquely unbiased advice during customer gear selection
- Learn, understand, and evolve with dynamic store IT systems, programs, and operational procedures
- I actively participate as a representative of Evo at events and volunteer opportunities within the Denver community
- Attending scheduled informational and product clinics
Education
Bachelor's of Science - Leadership & Management
Colorado Mountain College
Steamboat Springs, Co01.2021
Bachelor’s of Science - Leadership & Management
Metropolitan State University
Denver, Co01.2017
Associates - General Education
Colorado Mountain College
Steamboat Springs, Co05.2016
Skills
- Sales Framework Enhancement
- Guest Experience Management
- Recruitment and retention
- Budgeting and cost control
- Recruitment and hiring
- Store operations and efficiency
- Inventory evaluation
- Inventory control
- Process improvements
- Personnel training and development
- Leadership skills
- Strong Proficiency in Office Applications
- Strong Experience with KPI's
References
- Jordan Sunshine, Ski Buyer of Evo, 860 Broadway, Denver, CO, 80203, (303) 831-7228, Jsunshine@evo.com
- Matt Hupperts, Service Director of Evo, 860 Broadway, Denver, CO, 80203, (303) 831-7228, Mhupperts@evo.com
- Neven Weisman, Colleague, (720) 327-4630, WeismanNeven@gmail.com
Accomplishmentsandskills
- Help redesign sale structure, policies, and customer engagement for Evo.
- Department Town Hall to allow employees to express their interests and concerns.
- Assisted in the redesign training modules for incoming employees as well as train new employees.
- Strong interpersonal skills (communication, conflict management, and empathy)
- Strong organizational skills (Physical organization, time management, planning, and teamwork skills.)
- Proven development of strong leadership skills and engaging with employees.
- Maintained a 3.3 GPA while working full time.
- Finished on Deans List for consecutive semesters through Colorado Mountain College.
References
References available upon request.
Timeline
Retail "Operations" Supervisor
evo
11.2022 - Current
Retail Lead
evo
08.2021 - 09.2022
Bootfitter and Sales Associate
evo
08.2018 - 08.2021
Bachelor's of Science - Leadership & Management
Colorado Mountain College
Bachelor’s of Science - Leadership & Management
Metropolitan State University
Associates - General Education
Colorado Mountain College
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