Doree Henderson
Davenport
Summary
Experienced with overseeing spa operations and providing outstanding guest experiences. Utilizes strong leadership skills to motivate and develop staff, ensuring high standards of service. Track record of implementing effective marketing strategies and enhancing client satisfaction.
Overview
22
22
years of professional experience
Work History
Spa Manager
Rhythm City Casino Resort
03.2018 - Current
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coordinated special events, attracting new clients and boosting overall sales.
- Managed inventory control, reducing waste and lowering product costs.
- Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
Retreat Director/Esthetician
Massage Heights
10.2013 - 10.2017
- Inventory and cash controls
- Guest services and membership retention
- Interviewing, hiring and training of all new staff
- Marketing, event planning, and team building
- Financial reporting
Operations Manager
Old Navy
11.2010 - 01.2013
- Inventory and cash controls
- Implemented all operational functions to meet company and government audit requirements
- Customer service, training, and employee development
Operations Manager
DSW
07.2008 - 11.2010
- Inventory and cash controls
- Interview and train new hires
- Implemented all operational functions to meet company and government audit requirements
Assistant Store Manager/Operations Manager
Dillard’s
01.2006 - 02.2008
- Implemented all operational functions to meet company and government audit requirements
- Recruiting, training and employee development for over 110 employees
- Developed management staff
- Inventory and cash controls
Area Sales Manager
Dillard’s
07.2003 - 01.2006
Education
Licensed Esthetician -
LaJames International College
Johnston, IA01.2013
B.A. - Criminal Justice
St. Ambrose University
Davenport, IA01.1997
Skills
- Performance-based sales expertise
- Recruitment and onboarding
- Strategic marketing planning
- Effective team leadership
- Inventory oversight
- Training program development
- Customer service excellence
- Efficient scheduling techniques
- Organizing successful events
Timeline
Spa Manager
Rhythm City Casino Resort
03.2018 - Current
Retreat Director/Esthetician
Massage Heights
10.2013 - 10.2017
Operations Manager
Old Navy
11.2010 - 01.2013
Operations Manager
DSW
07.2008 - 11.2010
Assistant Store Manager/Operations Manager
Dillard’s
01.2006 - 02.2008
Area Sales Manager
Dillard’s
07.2003 - 01.2006
B.A. - Criminal Justice
St. Ambrose University
Licensed Esthetician -
LaJames International College
Similar Profiles
Joshua CarterJoshua Carter
Chef De Cuisine at Rhythm City Casino ResortChef De Cuisine at Rhythm City Casino Resort
Anthony Cruz CapellettiAnthony Cruz Capelletti
Supervisor at Rhythm City Casino ResortSupervisor at Rhythm City Casino Resort
Todd HarmelTodd Harmel
Casino Supervisor (Table Games & Sports Book) at Rhythm City CasinoCasino Supervisor (Table Games & Sports Book) at Rhythm City Casino