Doreen Allison
Sacaton,AZ
Summary
With extensive experience in property and housing management, notably with the Gila River community, I excel in regulatory compliance and tenant relations. My adeptness in active listening and policy review ensures optimal service delivery and team synergy. Achievements include implementing effective tenant screening procedures and enhancing community engagement, showcasing my hard skill in regulatory compliance and soft skill in communication.
Overview
31
31
years of professional experience
Work History
Property Management Specialist
Salt River Pima-Maricopa Indian Community
Scottsdale, AZ
09.2017 - Current
- Ensured compliance with applicable federal, state and local laws related to housing regulations or zoning requirements.
- Prepared documents such as leases, eviction notices and rental applications for prospective tenants.
- Implemented procedures for screening potential tenants by conducting background checks and verifying references.
- Coordinated move-in and move-out processes by inspecting units prior to occupancy and preparing checklists for damage assessment upon departure.
- Reviewed existing leases periodically in order to suggest revisions that would benefit both parties involved.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Completed lease applications and verifications, notifying prospects of results.
Housing Specialist and Specialist
Gila River
Sacaton, ARIZONA
08.2013 - 09.2017
- Assisted in the implementation of public housing policies and procedures.
- Reviewed applications and documents for accuracy and completeness.
- Monitored compliance with applicable regulations and laws governing housing programs.
- Maintained accurate records, files, and reports of program activities.
- Inspected properties to ensure they meet safety standards prior to tenant occupancy.
- Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
- Prepared correspondence, forms, presentations., as needed.
- Participated in community meetings to discuss housing issues.
- Provided training sessions on topics such as fair housing laws, tenant rights and responsibilities.
- Verified assets and income for applicants.
- Educated clients on lease and rental agreements.
- Communicated with housing managers and rental agencies on behalf of clients.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Implemented property inspection procedures to maintain compliance with housing codes.
- Coordinated with social service agencies to provide clients with access to supportive services.
- Coordinated with maintenance staff to address and resolve housing repair issues promptly.
- Conducted housing inspections to ensure properties met health and safety standards.
- Facilitated housing workshops and seminars for clients covering topics such as tenant rights, budgeting, and home maintenance.
- Assisted with community outreach programs to raise awareness of housing services and resources.
Housing Specialist
Gila River
Sacaton, AZ
08.2001 - 10.2005
- Assisted in the implementation of public housing policies and procedures.
- Reviewed applications and documents for accuracy and completeness.
- Monitored compliance with applicable regulations and laws governing housing programs.
- Maintained accurate records, files, and reports of program activities.
- Prepared correspondence, forms, presentations., as needed.
- Assisted clients in developing financial plans to avoid future delinquency or foreclosure on their mortgages.
- Conducted workshops for community members on the basics of homeownership including budgeting, maintenance costs, insurance needs, and mortgage terms.
- Maintained records of client contact information and case notes in accordance with department policies.
- Attended conferences and seminars related to housing counseling topics such as fair housing laws, reverse mortgages.
- Assessed landlord and tenant disputes regarding lease violations or repairs needed in rental units in order resolve conflicts without court intervention whenever possible.
- Negotiated alternative payment arrangements with creditors when clients were unable to pay delinquent accounts within a reasonable timeframe.
- Responded to complaints and members' inquiries to improve service delivery.
- Connected individuals with relevant community resources and coordinated referrals.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented client data in company databases.
Property Management Specialist and Housing Counsel
Salt River Pima-Maricopa Indian Community
Scottsdale, AZ
09.1999 - 08.2001
- Conducted regular property inspections to identify maintenance needs and ensure tenant safety.
- Created detailed reports on monthly rent collections, delinquencies, and evictions.
- Provided customer service support to tenants regarding leasing agreements, maintenance issues, and general inquiries.
- Prepared documents such as leases, eviction notices and rental applications for prospective tenants.
- Ensured compliance with applicable federal, state and local laws related to housing regulations or zoning requirements.
- Maintained accurate records of all financial transactions related to the management of properties including accounts receivable and payable ledgers.
- Drafted legal documents such as eviction notices or breach of contract letters when necessary.
- Coordinated move-in and move-out processes by inspecting units prior to occupancy and preparing checklists for damage assessment upon departure.
- Reviewed existing leases periodically in order to suggest revisions that would benefit both parties involved.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Housing Specialist/Housing Counselor/Housing Clerk
Gila River
Sacaton, AZ
04.1994 - 10.1999
- Assisted in the implementation of public housing policies and procedures.
- Organized outreach activities to inform residents about available services.
- Reviewed applications and documents for accuracy and completeness.
- Monitored compliance with applicable regulations and laws governing housing programs.
- Maintained accurate records, files, and reports of program activities.
- Inspected properties to ensure they meet safety standards prior to tenant occupancy.
- Prepared correspondence, forms, presentations., as needed.
- Participated in community meetings to discuss housing issues.
- Provided training sessions on topics such as fair housing laws, tenant rights and responsibilities.
- Verified assets and income for applicants.
- Educated clients on lease and rental agreements.
- Communicated with housing managers and rental agencies on behalf of clients.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Implemented property inspection procedures to maintain compliance with housing codes.
- Developed housing policies and procedures in alignment with organizational goals and legal requirements.
- Maintained accurate and confidential client records, including case notes and financial documents.
- Coordinated with maintenance staff to address and resolve housing repair issues promptly.
- Coordinated with social service agencies to provide clients with access to supportive services.
- Implemented community outreach programs to raise awareness of housing services and resources.
- Assisted clients in completing housing applications and securing necessary documentation.
- Managed housing subsidy programs, ensuring compliance with federal, state, and local regulations.
- Maintained accurate records and documented client data in company databases.
- Made referrals to utilize community resources for resident's needs.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Connected individuals with relevant community resources and coordinated referrals.
Education
Associate of Arts - Business
International Institue of The Americas
Tempe02-2004
Skills
While I work with residents/tenants, homebuyers, housing staff and other department workers, I found it is always good to listen and repeat what the person has informed you of Utilize the HDS notes to document conversations Active listening will assist if there are other issues happening which may need to be reported with a referral for extra services
Reading and reviewing the policies and procedures will assist with both the residents and workers
I have years of housing experience and I know that with old experience and new eyes there can be a great team
Timeline
Property Management Specialist
Salt River Pima-Maricopa Indian Community
09.2017 - Current
Housing Specialist and Specialist
Gila River
08.2013 - 09.2017
Housing Specialist
Gila River
08.2001 - 10.2005
Property Management Specialist and Housing Counsel
Salt River Pima-Maricopa Indian Community
09.1999 - 08.2001
Housing Specialist/Housing Counselor/Housing Clerk
Gila River
04.1994 - 10.1999
Associate of Arts - Business
International Institue of The Americas