Doreen Bechard
Hawthorne,NJ
Summary
Looking to combine my professional skillset and my love for customer service and working in restaurants to become part of a successful team to run and manage a successful restaurant. Dependable Restaurant Manager successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Server/Bartender/Hostess
Due, Bella Campania, Nellies, The Village Grille
08.2013 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Office Manager
Stealthbits Technologies
04.2017 - 07.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Inside Sales Support/Administration
PKA Technologies, Inc
12.2011 - 10.2013
- Provide support to executives, technical and sales team within PKA Technologies
- Daily responsibilities include; managing client projects already in progress as well as cold calling leads to market PKA Technologies to potential clients
- Client interaction at all stages of the project lifecycle from initial meeting of finding out requirements the client needs, to follow up after the customer purchases the solution
- Assign resources needed to provide the client with the best team and services to match their requirements
- Interact with client and staff at PKA to assure all tasks are being completed in a timely and professional manner
- Manage client needs/expectations from inception to completion of project
- Review and dissect configurations prepared by the Solutions Architects to ensure all information is correct before quoting
- Create and review quotes for the sales team to distribute to clients
- Assist with Accounts Payable on creating and distributing PO’s, SO’s and invoices to clients
- Participate in various HP trainings and tests to sell HP products ranging from IPG to ISS
- Participate in various Symantec and VMWare training and tests to sell and configure VMWare offers and Symantec offers
- Work closely with NYC government agencies to participate in bids and quote HP Products from ISS to Software.
Associate Project Administration
KPMG
08.2006 - 06.2011
- Provided various support to top level managers within Risk Management Information Systems
- Support and Data Maintenance for Global and US Systems in the department of Risk Management Information Systems
- Utilized many databases to create and sequel queries to compile various reports in Excel disbursed to partners, managers, and clients
- Analyzed various reports on the production and progress of various Risk Management Systems
- Utilized various HR systems and other Risk Management Systems to ensure engagements were correct
- Participated on the development of a Risk Management Application Ticket Tracking System
- Was appointed the E-room administrator and Sharepoint administrator for Global Risk Management Information Systems Group for housing documents and communication for the department
- Both systems were portals used to keep the entire group abreast of all on-going projects and activities
- Point of contact for end users and technical staff on various Risk Management Systems.
Sr. Project Coordinator
EMC²
01.2005 - 07.2006
- Provided administrative support to top level Managers and Project Manager’s and Sales Associates through-out the Technology Solutions Group
- Worked with the Project Managers’ through-out the Project Lifecycle of the engagement
- Tracked timelines, resources, and budgets for different projects the Project Managers and Sales Associates were managing using Microsoft Project
- Utilized many databases to create and compile various reports in Access and Excel
- Disbursed reports to managers and sales associate’s to present to the client concerning the production and issues associated with their open projects
- Forecasted revenue, submitted cost budgets, submitted timesheets, and ran financial reports for the managers and sales associates to present to the executive management of the group to keep them up to date on all projects and clients associated with the Technical Services Group
- Researched Internet job sites and submitted resumes for potential candidates to be utilized on potential projects for the Technology Solutions Group
- Created employee files, provided timesheets, provided benefit information to the contract employees associated with the projects and clients for the Technology Solutions Group
- Provided all necessary equipment each employee/partner needs, laptop, access badge; secure id fob, etc and trained contractors on daily divisional operations
- Reviewed and approved invoices associated with projects within the TSG Group
- Oversaw expense policy and submitted expense reports for the contract employees assigned to the projects and clients within the TSG Group
- Established and maintained excellent working relationships with partners, customers, sales associates and project managers within EMC
- Was the E-Room administrator for the EMC TSG Group.
Operations Coordinator/Administrative Assistant
Cardinal Health
05.2004 - 12.2004
- Provided administrative support to the Operations Team and to the Siebel Testing Team
- Created flow charts for the teams to utilize for the integration of all the project management systems to be combined into one system Siebel
- Created user documentation for the Project Managers to use when learning Siebel
- Worked with Human Resources in providing training of Microsoft Systems to the Project Managers
- Created documentation, presentations and guides for the Project Managers to use after having Microsoft Excel, Word, Access, and Outlook training presented by me
- Portal administrator for the employees to utilize during the day to find out the correct operations and procedures associated with Cardinal Health
- Point of contact for employees to get answers to their questions ranging from benefit questions to client information questions.
Project Coordinator / Executive Assistant
Computer Design & Integration
06.2001 - 04.2004
- Provided administrative support for the executives, sales associates and technical consultants
- Facilitated the performance of all the employees by expertly anticipating and attending to office and management tasks
- Coordinated travel plans and submitted expense reports
- Lead new employee orientation and provided explanation of employee benefits along with starting folders on each employee
- Ordered all accessories for new hires including cell phones, laptops, etc
- Coordinated the purchase of new office equipment and phase-in process
- Processed purchase orders and tracked the status of the orders submitted
- Generated and reviewed status reports and utilization reports in Excel for the sales associates to evaluate for each client and project
- Coordinated and facilitated daily meetings with the Executives, Sales Associates, Technical Consultants and all clients and partners
- Produced all documentation, slides and presentations for meetings using PowerPoint and Excel for the Sales Associates to present at client meetings and for the Technical Consultants to review before starting new projects
- Liaison between temporary staff and management
- Liaison between sales force, vendors, and customers
- Utilized Salesforce.com to provide lead generation for the Sales Associates and to house client contact information for the Sales team to use when needed
- One of three team members who helped to create a database including screen preparation, database design, and documented all user procedures and directions
- Heavy calendar maintenance
- Coordinated and facilitated HP installations with HP, the client and the sales team and technical team to ensure proper delivery of the actual equipment and the delivery of the project presented to the client
- Compiled information; developed and set learning tracks and goals for all employees and customer training in/out of the office
- Record keeping for the certifications each sales associate and technical consultant had or needed to take to ensure proper partner status and perform the work associated with each project
- I tracked the certification and time of all projects in an oracle portal the company used for their own use
- Provided quotes and renewal information on support contracts for the hardware and software sold to our clients
- Utilized AVNET and other partner portals to compile the price of services, hardware, and support to provide the quotes to the sales associates to their clients.
Bookkeeper/Administrative Assistant
Surdoval Associates
02.2000 - 04.2001
- As the office’s single person word processing department, provided administrative and bookkeeping support to the accountants; preparing & drafting all accounting documents
- Ordered and maintained supplies for the office
- Prepared and forecasted corporate clients’ books and P/R reports
- Compiled payroll information for corporate clients including payroll taxes
- Prepared Sales tax and W-2’s for corporate clients.
Education
BS in Business Management -
William Paterson University
Associates in Business Administration -
Berkeley College of Business
Skills
- Microsoft Word
- Microsoft Project
- TIMEnx
- Sequel
- Microsoft PowerPoint
- ERoom
- Changepoint
- Microsoft Outlook
- Peoplesoft
- Salesforcecom
- Microsoft Access
- Internet
- Sharepoint
- Microsoft Excel
- Oracle Portal
- Microweb III
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Memory retention
Certification
ServSafe Food Handlers Certification
Additional Information
For the last few years I have constantly trained and kept up on my Microsoft Office Skills while serving because I knew eventually I would need to enter the corporate world as a Restaurant Manager, Executive Assistant, or Office Manager when my kids got older and now I am ready to show everyone the best employee I can be.
Timeline
Office Manager
Stealthbits Technologies
04.2017 - 07.2019
Server/Bartender/Hostess
Due, Bella Campania, Nellies, The Village Grille
08.2013 - Current
Inside Sales Support/Administration
PKA Technologies, Inc
12.2011 - 10.2013
Associate Project Administration
KPMG
08.2006 - 06.2011
Sr. Project Coordinator
EMC²
01.2005 - 07.2006
Operations Coordinator/Administrative Assistant
Cardinal Health
05.2004 - 12.2004
Project Coordinator / Executive Assistant
Computer Design & Integration
06.2001 - 04.2004
Bookkeeper/Administrative Assistant
Surdoval Associates
02.2000 - 04.2001
BS in Business Management -
William Paterson University
Associates in Business Administration -
Berkeley College of Business
ServSafe Food Handlers Certification
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