ERIN SHEPARD
De Pere,WI
Summary
Caring and passionate individual with an extensive, yet diverse, background in individual support and services. Well-versed in related program resources and assistance strategies. Looking for a dynamic new role with a progressive organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead Supervisor
Village Grille
Green Bay, WI
06.2022 - Current
- Trained new employees on company policies, operational procedures, and customer service standards.
- Communicated daily reservations and delegated work to FOH employees.
- Supervised and led employees to maintain superior customer service.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Scheduled staff shifts, considering peak times and individual availability.
- General Server and Bartender responsibilities
Recovery Coach
Bellin Health
Green Bay, WI
03.2024 - 06.2024
- Connected clients with appropriate aftercare services such as sober living homes or outpatient programs.
- Created a safe space for open dialogue about difficult topics such as shame, guilt, trauma, grief.
- Assessed risk factors associated with relapse triggers and provided proactive interventions as needed.
- Conducted assessments of client needs and provided referrals to appropriate community resources.
- House Manager for 8 bed sober living home for women.
Outreach Director
DarJune Foundation
Green Bay, WI
02.2024 - 06.2024
- Presented at conferences, workshops and other events on behalf of the organization.
- Organized special events aimed at generating donations or raising awareness of specific issues.
- Established partnerships with like-minded organizations in order to expand reach within certain populations.
- Designed promotional materials, such as brochures, flyers, newsletters, web content, press releases, to support outreach initiatives.
- Oversaw fundraising activities and preparation of public relations materials.
- Documented all donations and handled all donor relations
Assistant General Manager- Hotel
Stevens Hospitality
Cincinnati, Ohio
04.2020 - 06.2022
- Managed daily operations of the hotel, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Analyzed sales data to identify trends and opportunities for growth.
- Performed daily audit
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that guest service standards were met or exceeded at all times.
- Guest Service Representative Duties such as, but not limited to reservations and cancellations
Education
Some College (No Degree) - General Education Credits
Northeast Wisconsin Technical College
Green Bay, WISome College (No Degree) - Management of Criminal Justice Operations
Concordia University Wisconsin
Mequon, WISkills
- Client Support
- Organizational Skills
- Community Outreach
- Substance Abuse Knowledge
- Resource Navigation
- Interpersonal Relations
- Community Engagement
- Data Collection
Certification
- Recovery Coach Level 1 and 2 certified - CCAR - October 2022 & The Addictions Academy - July 2023
- Ethics Training - The Addictions Academy- July 2023
- Suicide Prevention Training - QPR Institute- April 2024
Timeline
Recovery Coach
Bellin Health
03.2024 - 06.2024
Outreach Director
DarJune Foundation
02.2024 - 06.2024
Shift Lead Supervisor
Village Grille
06.2022 - Current
Assistant General Manager- Hotel
Stevens Hospitality
04.2020 - 06.2022
Some College (No Degree) - General Education Credits
Northeast Wisconsin Technical College
Some College (No Degree) - Management of Criminal Justice Operations
Concordia University Wisconsin
- Recovery Coach Level 1 and 2 certified - CCAR - October 2022 & The Addictions Academy - July 2023
- Ethics Training - The Addictions Academy- July 2023
- Suicide Prevention Training - QPR Institute- April 2024
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