Summary
Overview
Work History
Skills
Timeline
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Doreen Borlik

South Bend,Indiana

Summary

Experienced professional with a proven track record in data processing and team leadership. Demonstrates a strong ability to manage large volumes of work with high accuracy and efficiency. Skilled in training staff and improving process workflows. Adept at delivering excellent customer service and adapting to new challenges quickly.

Overview

9
9
years of professional experience

Work History

Survey Processor II

Press Ganey
South Bend, Indiana
04.2023 - Current
  • Led team in processing over 32,000 medical surveys daily, ensuring accuracy and timely submission. Trained new staff in survey verification and scanning procedures.
  • Timely verification of high priority medical surveys
  • Documented problem surveys requiring reentry into computer system
  • Trained new hires to verify, scan, and extract medical surveys.

Survey Processor I

Press Ganey
South Bend, Indiana
10.2020 - 04.2023
  • Ensured correct capture of answers on medical surveys through the use of specialized software and proficient 10 Key Typing
  • Sustained a strong track record of maintaining a high hourly rate and displaying accuracy in verifying survey answers.
  • Operated multiple scanning machines to digitize mail-in survey documents for validation purposes.

Office Manager/Inventory Assistant

Center for Animal Health
Edwardsburg, Michigan
11.2017 - 03.2020
  • Managed front desk operations, including appointment scheduling and prescription management. Conducted monthly inventory audits and placed orders for supplies.
  • Prepared nightly reconciliation, accounts receivable, and collections.

Quality Assurance

FedEx Ground
South Bend, Indiana
10.2016 - 08.2017
  • Improved package handling procedures, reducing delivery errors. Assisted in locating and correcting address data for packages.
  • Conducted daily audits of packages returned on delivery trucks.

Veterinary Assistant

Caring Hearts Animal Hospital
Matthews, North Carolina
01.2016 - 05.2016
  • Restrained animals during examinations or treatments
  • Aided veterinarians with medical and surgical procedures while offering compassionate care to animals
  • Offered educated recommendations to clients, providing exceptional customer service.

Camp Director

Camp Bow Wow
Matthews, North Carolina
06.2015 - 01.2016
  • Provided supervision for a workforce of 15 employees
  • Conducted interviews of prospective employees
  • Resolved customer service concerns efficiently
  • Successfully reconciled accounts.

Skills

  • Customer Service
  • Management
  • Team Leadership
  • Data Entry/Verification
  • Interpersonal Communication
  • 10 Key Typing
  • Multitasking and Organizing
  • Critical Thinking
  • Attention to Detail
  • Staff Training

Timeline

Survey Processor II

Press Ganey
04.2023 - Current

Survey Processor I

Press Ganey
10.2020 - 04.2023

Office Manager/Inventory Assistant

Center for Animal Health
11.2017 - 03.2020

Quality Assurance

FedEx Ground
10.2016 - 08.2017

Veterinary Assistant

Caring Hearts Animal Hospital
01.2016 - 05.2016

Camp Director

Camp Bow Wow
06.2015 - 01.2016

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Doreen Borlik