Doreen Cunningham
Trajector Medical
Houston
10
years of professional experience
Goal-oriented Account Resolution Specialist with proven expertise in client relationship building and effective communication. Skilled in financial collections and negotiation, driving sales success while ensuring compliance with regulations.
Work History
Remote Account Resolution Specialist
3 Years 1 Month- Maintained accurate records of all transactions and resolutions, ensuring compliance with healthcare regulations.
- Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interests.
- Monitored aging accounts and reached out to customers to discuss payments.
- Documented all actions performed and interactions with customers.
- Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
General Manager at BHPH Dealership
3 Years 11 Months- Directed daily operations to optimize workflow and enhance team performance.
- Implemented cost-control measures to improve profitability and operational efficiency.
- Mentored management staff to develop leadership skills and drive employee engagement.
- Analyzed market trends to identify growth opportunities and inform strategic planning.
- Developed and implemented strategies to increase sales and profitability.
- Directed daily operations to enhance service quality and customer satisfaction.
- Implemented strategic initiatives to optimize inventory management and reduce costs.
- Led team training programs to improve employee performance and operational efficiency.
- Oversaw budget management, ensuring alignment with financial goals and operational needs.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Collector
2 Years 9 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated payment arrangements, fostering positive client relationships and improving recovery rates.
- Managed collections process, ensuring timely follow-up on outstanding accounts.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
Education
- Business Administration
Skills
Client relationship building
Goal-oriented mindset
Financial collections
Call center experience
Timeline
Remote Account Resolution Specialist
Trajector Medical
03.2023 - 04.2026Read More
General Manager at BHPH Dealership
Texas Auto Z LLC
02.2019 - 01.2023Read More
Collector
PFS Group
04.2016 - 01.2019Read More
University of Massachusetts
from Business Administration
Read More