DOREEN NESBIT
Brooklyn,NY
Summary
Self-motivated and goal-oriented professional with a high degree of professionalism. Dedicated to delivering positive and memorable customer experiences. Authorized to work in the US for any employer. Committed to exceeding expectations and contributing to team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Junior Missionary
The Holy Temple Church Of The Lord Jesus Christ
04.2021 - Current
- Sourced and distributed food and supplies to those in need.
- Volunteered at church outreach events, providing polite, friendly representation.
- Assisted with fundraising activities.
Advisor I, Customer Service Representative
Concentrix CVG Customer Management Group Inc
12.2020 - 04.2021
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Substitute Assistant Teacher
Mission One Educational Staffing Solutions
05.2017 - 10.2019
- Monitored students during transitional and non-class times such as lunch periods and recess.
- Promoted student progress by assisting with assignments and special projects.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Daycare Staff Member
Bergen Family Center
08.2016 - 04.2017
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Promoted learning and social development through structured and unstructured playtime.
Preschool Head Teacher
Kids Inc Child Care Center
09.2015 - 06.2016
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assisted and supervised six children through entire school day.
- Established positive relationships with students and families.
Sales Associate
Jo-Anns Fabrics and Crafts Stores
02.2013 - 04.2014
- Informed customers of promotions to increase sales productivity and volume.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Grocery Stocker/Cashier
Shop Rite
01.2009 - 01.2011
- Used POS system to enter orders, process payments and issue receipts.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Education
High School Diploma - undefined
Lawrence High School
Lawrenceville, NJ06.2005
Skills
- Loyalty Programs
- Call Volume Analysis
- Willingness to Learn
- Member Assistance
- Communion Preparation
- Website Navigation
- Financial Transactions
- Client Relations Skills
- Mail Sorting and Distribution
- Attention to Detail
- Group Facilitation
- Event Planning
- Computer Proficiency (6 years) (Microsoft Office, Google Docs)
- Verbal and Written Communication
- Retail Sales Customer Service (3 years)
- Revenue Quotas
- Luncheon Set-Up
- Interpersonal Skills
- Technical Support (6 years)
- Cleaning and Sanitizing
- Performance Feedback
- Congregation Support
- Teamwork and Collaboration
- Information Updates
- Church Maintenance
- Problem-Solving
- Filing and Recordkeeping
- Strong Work Ethic
- Fundraising and Donations
- Call Center Operations (1 years)
- Fraud Prevention and Detection
- Microsoft Office
- Email and Phone Etiquette
- Activity Coordination
- Interaction Documentation
- Relationship Building
- Punctual and Dependable
- Compliance Scorecards
- Infant Care
- Classroom Organization
- Community Outreach
- Parent Communication
- Positive Reinforcement
- Data Systems
Certification
- First Aid Certification
- CPR Certification
Timeline
Junior Missionary
The Holy Temple Church Of The Lord Jesus Christ
04.2021 - Current
Advisor I, Customer Service Representative
Concentrix CVG Customer Management Group Inc
12.2020 - 04.2021
Substitute Assistant Teacher
Mission One Educational Staffing Solutions
05.2017 - 10.2019
Daycare Staff Member
Bergen Family Center
08.2016 - 04.2017
Preschool Head Teacher
Kids Inc Child Care Center
09.2015 - 06.2016
Sales Associate
Jo-Anns Fabrics and Crafts Stores
02.2013 - 04.2014
Grocery Stocker/Cashier
Shop Rite
01.2009 - 01.2011
High School Diploma - undefined
Lawrence High School
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