Summary
Overview
Work History
Education
Timeline
Work Availability

Doreen Tabb

Roanoke,VA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Elevance Health
09.2022 - 01.2023
  • Serves customers by providing product and service information; resolving product and service problems
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Prepares product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed.

Clerk

Action Personnel/Elizabeth Arden
06.2022 - 08.2022
  • Count and book pallets
  • Assemble product on a production line
  • Maintain accurate data entry

Housekeeper

Happy Housekeepers
09.2021 - 01.2022
  • Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out
  • Report and return any guest properties found in the rooms while rendering service
  • Report cases of property damage in commercial spaces to supervisor
  • Work with a team of housekeepers on each shift
  • Clean, disinfect and store all equipment at the end of the shift

Membership Representative

Aerotek
09.2021 - 12.2021
  • Answering phone calls and written questions, concerns, and complaints regarding membership
  • Providing information on membership fees, policies, processes, benefits, products, and services
  • Actively listening to members and identifying their needs
  • Recommending and cross-selling products and services to members and potential members
  • Investigating and resolving or escalating membership and payment issues
  • Assessing member eligibility and processing payments, applications, and requests
  • Documenting all inquiries and maintaining accurate membership records.

Data Entry Clerk

Randstad
02.2021 - 08.2021
  • Maintains database by entering new and updated customer and account information
  • Prepares source data for computer entry by compiling and sorting information
  • Establishes entry priorities
  • Processes customer and account source documents by reviewing data for deficiencies
  • Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution
  • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
  • Maintains data entry requirements by following data program techniques and procedures
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
  • Combines data from both systems when account information is incomplete
  • Purges files to eliminate duplication of data
  • Tests customer and account system changes and upgrades by inputting new data
  • Secures information by completing data base backups
  • Maintains operations by following policies and procedures and reporting needed changes
  • Maintains customer confidence and protects operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed.

Home Health Aide

Public Partnership LLC and Consumer Direct Care Network
08.2017 - 02.2021
  • Assist elderly or disabled adults with daily living activities at the person's home or in a daytime non- residential facility
  • Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals
  • May provide meals and supervised activities at non-residential care facilities
  • May advise families, the elderly, and disabled on such things as nutrition, cleanliness, and household utilities

Premier Phone Banker

Wells Fargo Bank
08.2018 - 12.2020
  • Checked to ensure that appropriate changes were made to resolve customers problems
  • Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Solicited sale of new and additional services and products
  • Referred unresolved customer grievances to designated departments for further investigation.

Customer Service Representative

Anthem Blue Cross BlueShield
04.2013 - 08.2018
  • Serves customers by providing product and service information; resolving product and service problems
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Prepares product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed.

Claims Processor

Liberty Medical Supply
04.2012 - 04.2013
  • Serves medical insurance customers by determining insurance coverage; examining and resolving medical claims; documenting actions; maintaining quality customer services; ensuring legal compliance
  • Review insurance claims after they are submitted to make sure those proper filing procedures have been followed
  • Also assist insurance adjusters with complicated or unusual claims.

Assembler

CEI
09.2009 - 03.2012
  • Work as part of a team having responsibility for assembling an entire product or component of a product
  • Team assemblers can perform all tasks conducted by the team in the assembly process and rotate through all or most of them rather than being assigned to a specific task on a permanent basis
  • May participate in making management decisions affecting the work
  • Team leaders who work as part of the team should be included.

Education

High school diploma - undefined

PATRICK HENRY HIGH SCHOOL

Timeline

Customer Service Representative - Elevance Health
09.2022 - 01.2023
Clerk - Action Personnel/Elizabeth Arden
06.2022 - 08.2022
Housekeeper - Happy Housekeepers
09.2021 - 01.2022
Membership Representative - Aerotek
09.2021 - 12.2021
Data Entry Clerk - Randstad
02.2021 - 08.2021
Premier Phone Banker - Wells Fargo Bank
08.2018 - 12.2020
Home Health Aide - Public Partnership LLC and Consumer Direct Care Network
08.2017 - 02.2021
Customer Service Representative - Anthem Blue Cross BlueShield
04.2013 - 08.2018
Claims Processor - Liberty Medical Supply
04.2012 - 04.2013
Assembler - CEI
09.2009 - 03.2012
PATRICK HENRY HIGH SCHOOL - High school diploma,

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Doreen Tabb