Doreen Vigilante
Raleigh,N.C.
Summary
Service-focused General Manager dedicated to delivering positive customer experiences, promoting loyalty and repeat business. Orchestrates optimal resource utilization to handle operational needs. Sales leader with sound judgment and planning abilities as well as interpersonal communication strengths.
Overview
21
21
years of professional experience
Work History
General Manager
Talbots Company Store
07.2017 - Current
- Top ranking new location opening since Company Store concept inception.
- Number one Company Store to target sales, 2018.
- Consistent high customer satisfaction and conversion scores.
General Manager
Ann Taylor
06.2015 - 05.2017
- Increased sales in Third and Fourth quarters to end 2015 at +10% to goal.
- Increased conversion by 23% through improved client engagement.
- Analyzed company reporting to identify opportunities in scheduling, sales, UPT and conversion.
- Received 'Endeavor' Award for top Omni Channel sales.
Department Manager- Candy & Grocery
Southern Season
07.2013 - 06.2015
- Trained staff to deliver outstanding customer service and deliver yearly sales of 5 million dollars.
- Contributed to diversification of inventory by seeking out new products, attending local and national food shows.
- Cultivated relationships with local and regional vendors to facilitate training and demonstrations of products.
- Conceived and executed successful events, collaborating with vendors, musicians, marketing and other departments, resulting in increased traffic and sales.
General Manager
Williams-Sonoma
08.2012 - 07.2013
- Trained and directed team in sales, inventory taking, reconciling cash receipts, store operations, and visual floor set execution.
- Improved customer service scores from 86.4% to 92.5% over a 6 month period.
- Introduced and maintained company standard for weekly and monthly touch-bases on sales-per-hour, email, client books and other metrics.
- Hired & trained a staff of 22 seasonal employees.
General Manager
Pottery Barn Kids
02.2004 - 08.2012
- Achieved year-over-year sales growth.
- Top 10 company performer in inventory, profitability results.
- Visual Lead for 2 high profile store openings.
- Opened new store locations, assisting in recruiting, hiring & training top talent.
- Stepped in to help struggling stores in New York, New Jersey, Georgia, Maryland & Florida.
- Mentored and promoted several internal candidates to higher management positions.
- Worked closely with District Manager to build brand by implementing the In Home Design program.
Education
Degree in Baking Technology -
Dunwoody Vocational Technical College
05.1990
Liberal Arts -
Rutgers University
01.1982
Skills
- Training and coaching
- Leadership and team building
- Operations Management
- Expense Control
- Customer Retention
- Sales expertise
Timeline
General Manager
Talbots Company Store
07.2017 - Current
General Manager
Ann Taylor
06.2015 - 05.2017
Department Manager- Candy & Grocery
Southern Season
07.2013 - 06.2015
General Manager
Williams-Sonoma
08.2012 - 07.2013
General Manager
Pottery Barn Kids
02.2004 - 08.2012
Degree in Baking Technology -
Dunwoody Vocational Technical College
Liberal Arts -
Rutgers University
Similar Profiles
Kimberly JOHNSONKimberly JOHNSON
Client Specialist Key Holder at Talbots Clothing StoreClient Specialist Key Holder at Talbots Clothing Store
Kimberly CollinsKimberly Collins
Store Manager at Talbots Clothing StoreStore Manager at Talbots Clothing Store
Channa PhonChanna Phon
Client Specialist at Talbots Clothing StoreClient Specialist at Talbots Clothing Store
Zach JacksonZach Jackson
Client Management Associate at Coleman ResearchClient Management Associate at Coleman Research
Leversie McClain-PrideLeversie McClain-Pride
Daycare Owner at A World To Explore Preschool, LLCDaycare Owner at A World To Explore Preschool, LLC