DOREEN WONG
Brooklyn,NY
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Engaging individual with more than 20 years working as Account Executive for Media company. Determined and effective in nurturing client relationships, generating revenue with new accounts and making presentations to prospects.
Overview
21
21
years of professional experience
Work History
Account Manager
Arizent
New York, NY
06.2001 - 05.2022
- Responsible for Book of Business in General Markets -publications include American Banker and Bond Buyer
- Account servicing
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
Education
BBA - Finance
Pace University
New York, NY06.2002
Skills
- Order management
- Account verification
- Cost reviewing
- New account creation
- National accounts
- Business Development
- Client Development
- Account servicing skills
- Relationship building and management
- Lead prospecting
- Cold calling skills
- CRM Systems
- Account management
- Upselling
- Goals and performance
Timeline
Account Manager
Arizent
06.2001 - 05.2022
BBA - Finance
Pace University
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