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Dorell Jones
Sartell
Work Preference
Summary
Healthcare leader with management experience in operations, behavioral health, and patient-centered service delivery. Expertise in leading multidisciplinary teams and improving operational performance while ensuring regulatory compliance. Focused on driving quality outcomes through strategic planning and effective care coordination.
Overview
4
4
years of professional experience
Work History
Recovery Specialist
EOSIS Bridge Recovery Services
Sauk Rapids
01.2026 - Current
- Support healthcare and recovery operations within residential treatment programs serving individuals with substance use disorders.
- Coordinate services among counselors, case managers, healthcare providers, and community partners to support treatment goals.
- Monitor client progress, maintain accurate records, and ensure compliance with HIPAA and organizational policies.
- Facilitate recovery-focused programming and educational services that promote long-term health and wellness.
- Assist clients in accessing healthcare resources, housing services, employment support, and community-based programs.
- Participate in crisis intervention efforts and communicate critical information to healthcare teams.
- Support quality improvement initiatives and adherence to regulatory standards within behavioral healthcare environments.
CTSS Mental Health Practitioner
Credent Care LLC
St. Cloud
01.2024 - 01.2026
- Deliver community-based mental health services to children and adolescents experiencing emotional and behavioral challenges.
- Collaborate with families, schools, healthcare providers, and community stakeholders to coordinate services and support treatment objectives.
- Promote skill development in emotional regulation, communication, social functioning, and daily living activities.
- Maintain timely and accurate clinical documentation while supporting individualized care planning.
- Contribute to positive treatment outcomes through client advocacy, relationship-building, and coordinated service delivery.
Residential Manager
Grafton Integrated Health Network
Cold Spring
03.2022 - 12.2024
- Directed operations of 15-bed residential healthcare facility, enhancing support for individuals with behavioral health and developmental needs.
- Lead, coach, and supervise direct-care staff to ensure quality service delivery, regulatory compliance, and patient-centered care.
- Managed staffing plans, scheduling, and employee performance to foster workforce development and ensure quality service delivery.
- Coordinate resident care plans and collaborate with healthcare professionals, families, and interdisciplinary teams to improve outcomes.
- Monitor operational performance, incident reporting, safety protocols, and compliance requirements.
- Implemented effective solutions to operational challenges, ensuring continuity of care and maintaining service excellence.
- Promoted from Lead Technician to Residential Manager based on demonstrated leadership, accountability, and operational effectiveness.
- Earned multiple Employee of the Month recognitions for leadership excellence and team support.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ03-2027
Skills
- Healthcare Operations Management
- Staff Leadership & Team Development
- Regulatory Compliance & Risk Management
- Quality Improvement Initiatives
- Healthcare Administration
- HIPAA Compliance
- Behavioral Health Services
- Patient Care Coordination
- Strategic Planning
- Performance Management
- Healthcare Documentation
- Organizational Leadership
- Process Improvement
- Interdisciplinary Collaboration
- Workforce Scheduling & Staffing
- Customer & Patient Relations
- Microsoft Office Suite
- Electronic Documentation Systems
- Healthcare Record Management
- HIPAA Compliance Practices
- Workforce Scheduling
- Incident Reporting
- Quality Assurance Processes
- Data Tracking and Reporting
Technology And Administrative Skills
- Microsoft Office Suite
- Electronic Documentation Systems
- Healthcare Record Management
- HIPAA Compliance Practices
- Workforce Scheduling
- Incident Reporting
- Quality Assurance Processes
- Data Tracking and Reporting
Leadership Achievements
- Promoted into healthcare management leadership based on operational performance and leadership capabilities.
- Supervised and developed frontline healthcare staff while maintaining service quality and compliance standards.
- Managed daily operations within a residential healthcare environment serving vulnerable populations.
- Demonstrated success collaborating across multidisciplinary healthcare teams.
- Recognized multiple times for leadership, dependability, and commitment to organizational excellence.
Timeline
Recovery Specialist
EOSIS Bridge Recovery Services
01.2026 - Current
CTSS Mental Health Practitioner
Credent Care LLC
01.2024 - 01.2026
Residential Manager
Grafton Integrated Health Network
03.2022 - 12.2024
Bachelor of Science - Healthcare Administration
University of Phoenix