Dorene Rice
Harleysville,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
40
40
years of professional experience
Work History
Small/large Group Elist Senior Enrollment Speciali
Aetna
07.1993 - Current
- Increased enrollment rates by developing targeted marketing strategies and streamlining application processes.
- Enhanced customer satisfaction with exceptional support throughout the enrollment process.
- Streamlined application procedures for increased efficiency and improved user experience.
- Established strong partnerships with department heads, ensuring alignment of enrollment goals and strategies.
CHIP customer service representative
Aetna
07.1994 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Waitress
Valentinos Bistro
04.2001 - 06.2017
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
Customer Service Cashier/Pastry Baker
Dontomos Bakery
01.1988 - 01.1991
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Manager of Bakery
Family heritage bakery
01.1985 - 01.1988
Education
High School Diploma - Buisness
North Penn High School
Lansdale, PA06.1985
Skills
- Active Listening
- Decision Making
- Adaptability
- Time Management
- Customer Service
- Organizational Skills
- Cross-functional Collaboration
- Attention to Detail
Timeline
Waitress
Valentinos Bistro
04.2001 - 06.2017
CHIP customer service representative
Aetna
07.1994 - 12.2024
Small/large Group Elist Senior Enrollment Speciali
Aetna
07.1993 - Current
Customer Service Cashier/Pastry Baker
Dontomos Bakery
01.1988 - 01.1991
Manager of Bakery
Family heritage bakery
01.1985 - 01.1988
High School Diploma - Buisness
North Penn High School
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