Dorene Williams

• The Agency Program Coordinator (APC) generally serves as the focal Agency Program Coordinator (APC)/Government Travel Charge Card (GTCC) Coordinator
• Served as local point of contact for Travel and Travel Charge Card within the Task Forces
• Responsible for the lawful establishment and proper management of the command’s GTCC program
• Examined all GTCC usages and transactions were in accordance with current rules and regulations
• Established Standard Operating Procedures (SOP) for auditing travel documents; verification of entitlements; monetary deductions; leave accounting; reimbursements; and internal control functions
• Analyzed various reports to determine adjustments of personnel's travel pay and allowances, and various collections and debts to the Government
• Maintained all pertinent records, such as the cardholder application and Statement of Understanding, certificates of training, delinquency notices, for cardholders while they are assigned to their Government Travel Card hierarchy
• I manage 155 APC's from various Commands
• I maintain39,119 CITIBANK GTCC accounts
• Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
• Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
• Responsible for maintaining organizational hierarchy structure that identifies cardholder accounts to correct organizations within a Component
• Tracking arriving and departing cardholders through the check-in/out process to maintain the validity of the organizational hierarchy and the contractor reporting information, by following the procedures published in the GTCC contractor's Guides, I managed and transferred cardholders with open accounts, to include accounts that are in a suspended status
• Closed GTCC upon a cardholder's retirement, separation, termination, or death and if applicable, terminated the cardholder's access to the GTCC contractor's electronic access system
• Monitored and reported all delinquencies to appropriate official and take appropriate actions as described in the delinquency management section
• Overall responsible for monitoring all accounts for proper use of the GTCC and to report accounts with unauthorized transactions to officials, commanders and/or supervisors for action, as appropriate
• Train and prepare various Command for APC duties
• VisaIntellink: Duties: I prepare Compliance Case distribution and review cases that have fraud, misuse or unrecognized charges
• I issue Commanding Officer a Compliance Case report with GTCC transactions, date and charges, the Commanding Officer returns the report to me with the finding of the GTCC charges
• Once the finding of the charges are received, I research the charges to see if they are repeat charges, after the investigation is complete, I submit the final case into VisaIntellink to advance the case or submit for closure
• AO Duties: Responsible for examining travel vouchers at the approving level for accuracy and compliance with current travel regulation
• Serve as a technical expert and advisor to CNSP and subordinate commands on all phases of government travel for military, DOD civilian personnel, and military dependents
• Maintain knowledge, adhere, and provide guidance of current JTR/CNSP regulations and procedures
• Develop and implement travel policies and procedures received from the current travel program manager
• Coordinate delinquencies and over payments of GTCC accounts
• Communicate information to ensure compliance with policies and regulations
• Assist travel program manager to review and validate travel unfilled order listings (UOL)
• Amend, correct and create collections for any DFAS compliance tool errors when necessary to ensure accuracy of each travel voucher
• Accounting and reconciles financial statements for GTCC coordinator
• Oversee travel authorizations and travel claims for review and approval
• Verify, validate and approve centrally billed accounts for airfare for payment
• Perform accounting support functions such as reconciling invoices at the approving official level.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.

• Instrumental in the meticulous review of travel authorizations and vouchers within the COMLCSRON ONE DTS system for approval by the Authorizing Officer (AO)
• Advised AO of any travel or voucher not meeting command policies and various travel regulations (e.g
• Joint Travel Regulations (JTR), DOD Financial Management Regulation (DODFMR)
• Manage and conduct inquires on Government Travel Cards, ensuring accounts are up-to-date
• Additionally, provide weekly reports to the AO concerning those accounts in delinquent status
• Prepare budget reports and conduct inquires on travel authorizations and vouchers that require audits
• Conduct liaison with ISIC as deemed necessary for any work-related matter
• Confers with Ship Commanding Officers, Mission Package OICs, department heads and other key military and civilian officials for the purpose of resolving problem areas, obtaining a common understanding of the management approved operating plan and budget policy
• Assists the AO while serving as a financial consultant to management on issues such as: budgeting techniques, use of financial management products, program priorities and development of financial plans.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
• Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
• Developed comprehensive training materials for volunteers, elevating quality of program delivery.

• Prepared travel orders
• Using Defense Travel System (DTS), Using WINATOS for emergencies only, Military, civilian, invitational and direct cite
• Monitored overdue liquidations- Assign appropriate permission levels to official personnel for their respective role in DTS hierarchy, Acquires and update personnel data that will be used to establish traveler profiles in DTS, Maintain updates to Defense Travel System when changes occur due to personnel actions within the organization, Organize data and line of accounting, Analyzes travel documents and reports available in DTS, When processing liquidations verify in Electronic Accounting Government Leger System(EAGLS) the balance on members government credit cards, Prepared help desk procedure manuals, Establishes and maintains a training program for Travel Administrators
• Oversees the operations of the DTS helpdesk for various Commands in San Diego, CA
• Responsibilities include, but are not limited to developing process for reporting, tracking issues, taking corrective action, determining the root cause oi problems as well as the process for verifying that problems are resolved
• Maintain the lines of accounting to corresponding fiscal year.

DMM

• Ensure that the traveler has been served due process or notification of the debt and has an opportunity

to repay the debt, generally within 30 days of receiving notice

• Apply the DUE PROCESS SERVED stamp to the document

• Provide additional instructions to the traveler on how to satisfy the debt

• Monitor emails DTS generates as travelers, NDEAs, and the AOs sign DUE US documents

• Provide instructions on the waiver and appeal process

• Maintain all records pertinent to the waiver and appeal process

• Initiate payroll collection

• Follow up with payroll administrators for payroll collections awaiting response or overdue

• Enter approval or rejection of payroll deduction requests

• Manually record any collections against the debt that do not flow back from the disbursing system

• Initiate an out of service (OOS) Debt Transfer Request report to DFAS Indianapolis for a debt owed by

an individual who no longer works for DoD, when the debt was rejected for collection by payroll, the

amount owed is $225 or greater, and the debt is uncollectible

• Enter the OOS Write Off when the debt has been rejected for collection by payroll, the amount owed is

less than $225, and the debt is uncollectible

• Facilitate accomplishment of the PPR process to establish a debt

• Use the Debt Management report to monitor DTS travel debt

• Follow all local business processes for DM

• Prepare travel orders, Using Defense Travel Prepare Military Reservist travel claims using Transaction Online Processing System TOPS
• Establishes and maintain a training program for Travel Administrators
• Responsibilities include, but are not limited To developing a process for reporting, tracking issues, taking Corrective action, determining the root cause of problems as well as The process
• Maintain lines of accounting to corresponding fiscal Year, performing a variety Administrative and clerical service Monitor Overdue liquidations
• Make recommendations for funding targets based on analyses of activity Budget estimates, expenditures, projected requirements and approved Funding determination of budget policy, guidance and strategy
• Prepare a variety of reports covering the status of program funds as Required by higher authority
• Participate in the monitoring of the year-end closing to ensure proper And full use of program funds.

A Centrally Billed Account, or CBA, is a variation of the travel card used for the Department's specific needs and may be the method of payment for expenses incident to official travel, to include local travel. Travelers who do not have their own Government Travel Charge Card (GTCC) may use their organization’s CBA to pay for those reservations. Payment of CBAs is the responsibility of the government. CBA card purchases are exempt from state taxes in every state.

There are two main types of CBAs: Transportation and Unit Accounts. Both are limited use, with credit limits consistent with the mission, and Government liability. Accounts must be approved by the Component Program Manager; account managers are responsible for management and reconciliation.

• Wrote correspondence, status reports and pre-mediation and pre-trial reports for clients.
• Assisted attorneys in preparing for hearings, trials, and arbitrations by organizing case materials and creating comprehensive exhibits.

• Prepared flight/lodging reservations using ATOS for witness, Prepared subpoena letters for non-service witnesses
• Receives and read All correspondence reports, Maintained suspense reports on incoming or Outgoing correspondence for court case, Establishes and maintains Office file, Arrange meetings with JAG officer and witness, Handle all Telephone interviews with witness
• Program Coordinator Government Travel Card, Processed reinstatement applications and remission waiver Applications, Track arriving and departing cardholder, Close account of Retired, separated cardholders, Notify delinquent cardholder and their Supervisors when member are thirty days by a pre-suspension report, Sixty day past due by a delinquency report and a hundred twenty days Past due by a cancellation report
• Ensure that Disciplinary guidelines for misuse are strictly adhering to following DOD guidance
• Ensure all travelers are issued government credit cards upon check-in, Activate accounts and deactivate government credit card upon members transfer
• Coordinator in the Hierarchy established within the Command.
• Implemented a new filing system that increased organization and accessibility of client records.
• Organized group travel for witness in various cases.
• Streamlined reservation processes for improved accuracy and reduced booking errors.

• Collaborated effectively with team members on various projects, contributing valuable input during brainstorming sessions and meetings.
• Safeguarded sensitive information with strict adherence to confidentiality protocols and proper handling of classified documents.
• Improved workplace productivity by maintaining organized filing systems for easy access to essential records.
• Managed office inventory efficiently, ensuring timely ordering of supplies and equipment maintenance when needed.
• Demonstrated exceptional customer service skills by greeting visitors warmly upon arrival and ensuring their needs were promptly met throughout their visit.
• Streamlined office processes by implementing automation tools and software for increased efficiency.
• Expedited workflow by processing incoming mail and routing documents to appropriate personnel swiftly.
• Maintained optimal office workflow by troubleshooting and resolving technical issues with equipment, software, and systems as needed.