Dori Alsteen
Jacksonville,FL
Summary
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Overview
13
13
years of professional experience
Work History
Collections Specialist
Triad Financial Services Inc.
04.2015 - 05.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
Post Insurance Closer
Triad Financial Services Inc.
04.2014 - 04.2015
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
Collections Specialist Manager
Members Advantage Credit Union
11.2010 - 09.2014
- Prepared and submitted legal documents to initiate court proceedings.
- Developed and documented collection procedures and policies to comply with government regulations.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Arts - General Studies
UW Marathon
Wausau WI06-1989
Skills
- Proficiency in Black Knight & Collection Works
- Proficient in chapter 7's and 13's bankruptcy's
- Experience in leading and training a team of collections specialists, providing direction, coaching, and performance feedback
- Balancing multiple tasks, prioritizing effectively, and managing deadlines under pressure
- Adapting to new tools, regulations, or business priorities quickly
Timeline
Collections Specialist
Triad Financial Services Inc.
04.2015 - 05.2023
Post Insurance Closer
Triad Financial Services Inc.
04.2014 - 04.2015
Collections Specialist Manager
Members Advantage Credit Union
11.2010 - 09.2014
Associate of Arts - General Studies
UW Marathon
Similar Profiles
Ciji YassinCiji Yassin
Underwriting Support/Loan Processor at Triad Financial Services Inc.Underwriting Support/Loan Processor at Triad Financial Services Inc.
Lexi ManzoneLexi Manzone
Commercial Finance Relationship Specialist & Sales at Triad Financial Services Inc.Commercial Finance Relationship Specialist & Sales at Triad Financial Services Inc.
Dena HoggeDena Hogge
Senior Mortgage Loan Officer at Triad Financial Services Inc.Senior Mortgage Loan Officer at Triad Financial Services Inc.