Detail-oriented professional with a strong background in managing homeowner associations, homeowner relations and event planning I am adept at conflict resolution and facilitating effective communication among homeowners and vendors. I am looking to utilize the skills I have learned over the course of many years to obtain employment in a well established company.
Work History
HOA INSPECTIONS SPECIALIST/ARCHITECTURAL PROCESSOR /EVENTS PLANNING/HOMEOWNER CUSTOMER SERVICE
Rockwood Property Management
Liberty Lake, WA
Conducted thorough inspections of residential properties to ensure compliance with HOA guidelines and architectural standards
Reviewed architectural plans and applications for adherence to community regulations and design guidelines
Coordinated community events and homeowner meetings to enhance resident engagement
Managed customer service inquiries and resolved issues related to property inspections
Developed and implemented architectural review processes for homeowner applications
Conducted on-site inspections to ensure compliance with HOA guidelines and regulations
Assisted in the planning and execution of community events, contributing to local outreach efforts
Maintained records of inspections and homeowner feedback to improve service quality
Inspect community play equipment and landscaping for any safety issue
CORPORATE REAL ESTATE EDUCATION EVENT PLANNING
Secured Investment Corp.
Coeur d'Alene, ID
Coordinated logistics for corporate real estate seminars, ensuring all materials and venues were prepared for successful events
Managed budget planning for multiple corporate events, achieving cost savings through effective negotiations
Facilitated networking opportunities between industry professionals and event attendees
Oversaw registration processes and customer service related to event participation, enhancing the overall attendee experience
Education
High School -
Redwood High School
Visalia, CA
01.1989
Skills
Communication Skills
Organization
Problem-Solving
Attention to Detail
Customer Service
Conflict Resolution
Time Management
Project Management
WORD
Excel
Timeline
CORPORATE REAL ESTATE EDUCATION EVENT PLANNING
Secured Investment Corp.
HOA INSPECTIONS SPECIALIST/ARCHITECTURAL PROCESSOR /EVENTS PLANNING/HOMEOWNER CUSTOMER SERVICE
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA