Dori Cichon
Cranberry,United States
Summary
Various experience in Sales, small business Management and Marketing. Excellent organizational skills with an ability to problem solve through creative solutions. Proven track record of dedication to any given task and an impeccable attendance record.
Overview
35
35
years of professional experience
Work History
Membership/Refund Clerk
Costco Wholesale Corp
Cranberry Township, PA
06.2017 - 10.2023
- Assisted prospective members on benefits of having Costco membership.
- Recommend potential member on best membership to fit their needs.
- Have knowledge of our Warehouse, Travel and all other services that Costco.com has to offer.
- Process returns accurately while providing excellent member service.
- Floated on the front end to upgrade members membership.
- Manned tabling event for new credit cards.
- Assisted prospective and established members in person or by telephone.
- Exceeded benchmarks weekly, monthly and yearly.
Manager, Catering, Marketing
Uncle Maddio’s Pizza Jount
Cranberry Twp, Pa
09.2015 - 06.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Processor/Loan Orginator
Kash Mortgage
Zelienople, Pa
10.2004 - 09.2015
- Originated Mortgage loans from referral and other sources.
- Took complete applications and collected all necessary documents.
- Ran loans through Fannie Mae/Freddie Mac and secondary investors.
- Placed loans with investors, cleared conditions and scheduled closing.
- Order tile and homeowners policy.
- Prepared files in post-closing to be compliant with state and federal laws.
Field Engineer
Medic Computer Systems
Pittsburgh, Pa
09.1989 - 10.2004
- Worked independently as a traveling representative serving clients on site locations.
- Managed clients appointments by priority.
- Served as a Branch Manager for the Nashville to area.
Sales Asso
Value City Furniture
Cranberry Twp, Pa
01.2024 - 07.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies a
- Created inviting environment for customers by maintaining store organization and cleanliness
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Value City Furniture
Cranberry Twp, Pa
01.2024 - 07.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Licensed Real Estate Salesperson
Pittsburgh, PaHigh School Diploma -
Huron Valley High School
Highland, MIAssociate Degree In Computer Engineering -
Control Data Institute
Southfield, MISkills
- Highly Motivated
- Goal Oriented
- Team Oriented Attitude
- Educated
- Energetic
- Passionate
- Great interpersonal Skills
- Willingness to learn
- Customer Satisfaction
Timeline
Sales Asso
Value City Furniture
01.2024 - 07.2024
Sales Associate
Value City Furniture
01.2024 - 07.2024
Membership/Refund Clerk
Costco Wholesale Corp
06.2017 - 10.2023
Manager, Catering, Marketing
Uncle Maddio’s Pizza Jount
09.2015 - 06.2017
Processor/Loan Orginator
Kash Mortgage
10.2004 - 09.2015
Field Engineer
Medic Computer Systems
09.1989 - 10.2004
Licensed Real Estate Salesperson
High School Diploma -
Huron Valley High School
Associate Degree In Computer Engineering -
Control Data Institute