Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaquelin Fregoso

Richmond

Summary

Reliable professional with a strong background in customer relations and administrative tasks. Known for exceptional multitasking skills and a commitment to maintaining high standards of customer service in fast-paced environments, with proven expertise in customer satisfaction and attention to detail.

Overview

2
2
Languages
6
6
years of professional experience

Work History

Membership/Refund Clerk

Costco Wholesale Corp
Katy, TX
10.2020 - 07.2026
  • Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Performed cash, card, and check transactions to complete customer purchases or refunds.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS/CRM systems to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

BBA - International Business

Universidad Autonoma De Guadalajara
Guadalajara, JAL, Mx
08-2030

No Degree - Nursing

Lone Star College
Cypress, TX

High School Diploma -

Colegio Gregorio Mendel
Zapopan, JAL, Mx
07-2020

High School Diploma -

Cypress Creek Highschool
Cypress, TX

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Administrative tasks
  • Sales expertise
  • Handling payments
  • Verbal and writing communication
  • Multitasking
  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration
  • Customer relations
  • Reliable and responsible

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Membership/Refund Clerk

Costco Wholesale Corp
10.2020 - 07.2026

BBA - International Business

Universidad Autonoma De Guadalajara

No Degree - Nursing

Lone Star College

High School Diploma -

Colegio Gregorio Mendel

High School Diploma -

Cypress Creek Highschool

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