Dori Durst
Tremont,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Pekin, Illinois
04.2024 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Responded to customer inquiries, delivering accurate information about products and services.
- Assisted customers with rental of trucks, trailers and storage units, inquiries and service options. Through an online app, in person and over the phone reservations.
- Processed rental agreements for multiple rentals on property and handled all payments accurately and efficiently.
- Assisted customers with product selection, ordering, and billing.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Initiated conversations with customers to identify needs and provide solutions. with customers to understand needs, resolve issues and answer product questions.
- Educated customers on equipment usage and safety procedures.
- Coordinated vehicle returns and inspections for quality assurance.
- Collaborated with team members to enhance customer service practices.
- Provided feedback to improve operational workflows and customer experiences.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved service and billing complaints by adjusting bills and processing refunds promptly.
House Cleaner
Self Employed Services
Oak Harbor, Washington
06.2021 - Current
- Cleaned residential spaces using eco-friendly products and efficient techniques.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces following client requests.
- Developed customized cleaning plans based on client needs and preferences.
- Ensured high standards of cleanliness through detailed inspections after each job.
- Organized cleaning supplies and equipment for optimal workflow and accessibility.
- Managed scheduling and appointments for multiple clients effectively.
- Maintained accurate records of services provided and client interactions consistently.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
Lead EVS Technician
Whidbey Health
Oak Harbor, Washington
09.2018 - 09.2020
- Supervised daily operations of environmental services team at Whidbey Health.
- Led quality assurance inspections to maintain high cleanliness standards.
- Established quality control standards for EVS technicians to follow during their shifts.
- Trained staff on safety protocols and proper cleaning techniques.
- Managed equipment inventory and maintenance schedules for facility cleanliness.
- Implemented new technologies such as automated systems or robotics into daily operations when appropriate.
- Investigated potential sources of contamination within the facility and developed solutions accordingly.
- Collaborated with other departments to address specific sanitation needs.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Performed wet and spot mopping to maintain cleanliness of floors in public corridors.
Education
Some College (No Degree) - Nursing
Skagit Valley College
Oak Harbor, WASkills
- Customer relationship management
- Complaint resolution
- Rental processing
- Billing procedures
- Equipment knowledge
- Customer service
- Team collaboration
- Order tracking
- Quality assurance
- Scheduling management
- Effective communication
- Problem solving
- Attention to detail
- Adaptability
- Time management
- Problem-solving
- Data entry
- Strong teamwork
- Administrative support
- Refund management
- High-energy attitude
- Process optimization
- Call center procedures
- Credit card payment processing
- Customer education
- Product knowledge
- Multi-line phone talent
Timeline
Customer Service Representative
Uhaul Moving And Storage
04.2024 - Current
House Cleaner
Self Employed Services
06.2021 - Current
Lead EVS Technician
Whidbey Health
09.2018 - 09.2020
Some College (No Degree) - Nursing
Skagit Valley College