Dorian Billy
Albuquerque
Summary
Proven leader in office management and patient care, adept at enhancing team efficiency and maximizing cash flow, as demonstrated at Canyon Transitional Rehabilitation Center. Skilled in account reconciliation and providing compassionate care, consistently improving patient wellbeing and financial health. Expertise in deadline management and fostering a professional, courteous team environment. Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Business Office Manager
Canyon Transitional Rehabilitation Center
08.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Maximized cash flow through optimal billing and collection processes.
- Resolved financial discrepancies and customer billing issues with timely attention.
- HNF and LNF Authorizations
- RFMS Resident Funds
- Medicaid and Social Security Applications
Certified Nursing Assistant
Three Twelves INC
09.2021 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and pulse.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Heartland Hospice
09.2020 - 09.2021
- Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
- Prevented bedsores and other complications by regularly repositioning patients and maintaining proper hygiene practices.
- Recognized individual cultural, religious, and spiritual beliefs when delivering care, creating a respectful and inclusive environment for patients and families.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Enhanced quality of life for terminally ill patients by addressing their emotional, psychological, and spiritual needs.
Certified Nursing Assistant
Spanish Trails Rehabilitation And Suites
07.2019 - 08.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
Genesis Rehabilitation Center Of Albuquerque
09.2015 - 09.2019
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
Associate of Science - Respiratory Therapy
Pima Medical Institute
Albuquerque, NM04.2019
Certified Nursing Assistant Certificate
Certificate of Nursing Assistant
Grants, NM12.2009
High School Diploma -
Grants High School
Grants, NM05.2009
Skills
- Office Management
- Credit and collections
- Expense Reporting
- Deadline Management
- Account Reconciliation
- Office Administration
- Team Leadership
- Professional and Courteous
Timeline
Business Office Manager
Canyon Transitional Rehabilitation Center
08.2023 - Current
Certified Nursing Assistant
Three Twelves INC
09.2021 - Current
Certified Nursing Assistant
Heartland Hospice
09.2020 - 09.2021
Certified Nursing Assistant
Spanish Trails Rehabilitation And Suites
07.2019 - 08.2020
Certified Nursing Assistant
Genesis Rehabilitation Center Of Albuquerque
09.2015 - 09.2019
Associate of Science - Respiratory Therapy
Pima Medical Institute
Certified Nursing Assistant Certificate
Certificate of Nursing Assistant
High School Diploma -
Grants High School
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