Roger Aguiar
Albuquerque
Summary
Dynamic Administrative Assistant with proven expertise at Counseling World LLC in optimizing workflows and enhancing client relations. Skilled in data entry and office administration, I implemented efficient procedures that improved processing time and maintained confidentiality. Committed to delivering exceptional customer service while fostering strong relationships with clients and staff.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Counseling World LLC
06.2020 - Current
- Coordinated scheduling and managed calendars for counseling staff, optimizing appointment availability.
- Assisted in client intake processes, ensuring accurate data entry and documentation compliance.
- Developed and maintained filing systems, enhancing organization of sensitive client information.
- Implemented office procedures that improved workflow efficiency and reduced processing time.
- Trained new administrative staff on office protocols, promoting consistency in service delivery.
- Managed communication between clients and counselors, facilitating effective appointment reminders and follow-ups.
- Collaborated with management to streamline administrative tasks, contributing to overall operational effectiveness.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
Education
Bachelor of Science - Exercise Science
University of New Mexico
Albuquerque, NM05-2026
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
- Customer and client relations
Timeline
Administrative Assistant
Counseling World LLC
06.2020 - Current
Bachelor of Science - Exercise Science
University of New Mexico
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