Jennifer Lainez
Chelsea,MA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Winn Residential
02.2024 - Current
- Coordinated communication between departments to streamline administrative processes and enhance collaboration.
- Managed scheduling for executive meetings, ensuring efficient time allocation and resource utilization.
- Developed and maintained filing systems for documentation, improving data retrieval efficiency.
- Assisted with preparation of reports and presentations, ensuring accuracy and adherence to company standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coordinated with cross-functional teams to ensure effective resource allocation for maintenance tasks.
- Supervised maintenance team to ensure timely completion of repairs and preventative tasks.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Streamlined rent collection process, improving on-time payments from tenants.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Healthcare Recruiter
Barton Healthcare Staffing
07.2023 - Current
- Select qualified candidates. Schedules interviews; oversees preparation of interview questions and other hiring and selection materials. Networking and building/maintaining relationships with potential clients. Reviewing and evaluating all candidate applications. Preparing and posting job advertisements.
- - Commutation skills
- - Human resources experience
- - Customer relationship
- - Detail oriented
- - Teamwork
- - Proactive
- - Scheduling
- - Applicant tracking system
- - Social media
- - Onboarding management
- - Recruiting
- - Great listener
- Conducted thorough interviews and assessments to ensure candidate qualifications aligned with client requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
- Continuously evaluated and refined recruitment strategies based on feedback from clients, candidates, and industry developments to maintain a competitive edge.
- Conducted exit interviews to gather insights on improving employee retention and satisfaction.
Bank Teller
Citizens Bank
10.2021 - 05.2023
- Handled transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments and cashier's checks. Identified customer needs, provided information on new products and services, and directed customers to branch representatives as needed.
- - Cash handling and mathematics
- - Customer service
- - Computer knowledge
- - Organization
- - Problem solving
- - Written and verbal communication
- - Processing transactions
- - Weekly ATM settlement
- - Counted and packaged currency and coin
- - Counted, verified and handled deposits and armored car transactions
- - Provides records, account statements and copies of checks
Bank Teller
Santander Bank US
04.2021 - 06.2021
- Serviced customers by completing account transactions. Provided account services to customers by receiving deposits, payments, making withdrawals and cashing checks.
- - Maintained balanced cash draw
- - Building strong relationship with customers
- - Comply with regulatory requirements
- - Answered phone calls
- - Ensured quality service to customers
- - Followed bank policies
- - Sales
- - Basic accounting
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Maintained cash drawer accuracy through diligent balancing at the end of each shift.
- Guided team members in upselling bank products, contributing to branch sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Packaging Technician
Safecore Health
02.2021 - 03.2021
- Inspected all finished products from the line to ensure critical standards are maintained. Operated and monitors finished product conveyor sand wrapper machines.
- - Standard operating procedures
- - Ability to work quickly and accurately
- - Documentation
- - Operate packaging equipment
- - Worked safely and effectively
- - Weighed and labeled packages appropriately
- - Time management
- - Attention to detail
- - Repetitive tasks
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Monitored quality control processes to maintain compliance with safety standards.
- Conducted routine maintenance on packaging equipment to minimize downtime.
- Increased accuracy by carefully monitoring inventory levels and updating records accordingly.
- Improved packaging efficiency by implementing new techniques and equipment in daily operations.
- Collaborated effectively with cross-functional teams to resolve production issues and meet customer demands.
Cashier
Wegmans Food Market
04.2018 - 02.2021
- Always maintained a warm welcoming environment and was polite and patient with every customer. I interacted with every customer and made sure they had a pleasant shopping experience.
- - Communication
- - Customer Service
- - Time management
- - Team work
- - Social skills
- - Attention to detail
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and adherence to financial procedures.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Identified opportunities for improving checkout efficiency through feedback and observations.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Hostess
Ecoo Boston
04.2016 - 06.2017
- Experienced in upscale dining, coordinating dining room staff and managing guest reservations.
- - Customer Service
- - Communication
- - Team work
- - Basic Math
- - Greeting guest
- - Answered phone calls
- - Positive attitude
- - Food orders
- - Listening skills
- - Time management
- - Multitask
- - Professionalism
Medical Administrative Assistant
Eliot Community Outreach Program
09.2014 - 10.2014
- 200 Hour Externship
- - Filled and pulled patients charts
- - Checked in patients for appointment
- - Answered phone calls and scheduled appointments
- - Took accurate messages for Doctors
- Clinical Skills
- - Administration
- - Medical Records
- - Microsoft Office
- - Billing and Coding
- - Communication skills
- - Data entry
- - Patient charting
- - Bookkeeping
Skills
- Knowledgeable and dedicated customer service professional with extensive experience Solid team player with outgoing positive demeanor and proven skills in establishing rapport with clients Motivated to maintain customer satisfaction and contribute to the company's success Facilitate positive experience through quality customer care and prompt resolution of complaints and issues Bilingual customer service leader with fluency in English and Spanish Proven expertise in boosting calling comfort and satisfaction by calmly resolving and concern Open to clear communication style with good multitasking skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Spreadsheets
- Event coordination
- Meeting planning
- Schedule management
- Mail management
- Multi-line telephone systems
- Attendance record management
- Purchase orders organization
- Letter preparation
- Correspondence writing
- Team bonding
- Strong problem solver
- Scheduling
- Dedicated team player
- Verbal communication
- Data organization
- Records management
- Professional and mature
- Filing and data archiving
- Documentation and reporting
Timeline
Administrative Assistant
Winn Residential
02.2024 - Current
Healthcare Recruiter
Barton Healthcare Staffing
07.2023 - Current
Bank Teller
Citizens Bank
10.2021 - 05.2023
Bank Teller
Santander Bank US
04.2021 - 06.2021
Packaging Technician
Safecore Health
02.2021 - 03.2021
Cashier
Wegmans Food Market
04.2018 - 02.2021
Hostess
Ecoo Boston
04.2016 - 06.2017
Medical Administrative Assistant
Eliot Community Outreach Program
09.2014 - 10.2014