Dorian Coleman

Key Responsibilities:

• Managed high-volume inbound service requests to ensure timely and secure responses in mission-critical environment
• Dispatched security, maintenance, and transportation personnel to multiple departments for rapid issue resolution
• Generated and tracked work orders using secure government systems
• Collaborated with Pentagon Police and internal teams to resolve urgent issues
• Produced daily incident reports and activity logs to document and track operational activities

Key Accomplishments:

• Improved response coordination by efficiently dispatching personnel, contributing to faster issue resolution across critical operations
• Maintained accuracy in work order documentation, reducing delays.

Key Responsibilities:

• Processed credentialing and badge enrollment using secure systems (One Badge, IDMS)
• Handled sensitive and classified information
• Captured biometric data for identity verification
• Generated daily operational reports
• Supported security clearance processing

Key Accomplishments:

• Successfully processed high volumes of badge enrollments with consistent accuracy and compliance
• Maintained strict confidentiality standards while handling sensitive personnel data
• Contributed to secure access control operations supporting federal personnel and contractors

Key Responsibilities:

• Processed passport applications and verify documentation
• Interfaced with applicants and provide guidance
• Managed financial transactions and reporting
• Generated correspondence for application discrepancies
• Maintained and archive sensitive records

Key Accomplishments:

• Promoted within 4 months due to strong performance, productivity, and accuracy
• Reduced application errors by ensuring thorough document verification prior to processing
• Delivered high-quality customer service, improving applicant experience and workflow efficiency
• Supported onboarding and training efforts, contributing to team productivity