Summary
Overview
Work History
Education
Skills
Timeline
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Dorian Dortch

Birmingham,AL

Summary

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Telasales Representative

At&t
08.2022 - 01.2023
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Understood each target customer's business model, mapped out organization and identified unique technology needs.
  • Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Provided basic technical support resolving issues for clients on variety of company products.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Exceeded established sales goals and increased client retention.

Personal Phone Banker

Regions Bank
03.2019 - 10.2021
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Handled over 100+ incoming telephone calls, emails and chat requests.
  • Answered customer questions and explained available services such as deposit accounts, bonds and securities.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.

Lead Teacher, Toddler Room

Children Lighthouse Learning Center
10.2017 - 03.2019
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Introduced new software into classrooms, enhancing student comprehension and improving test scores.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

Extended Day Leader

Homewood Board Of Education
01.2015 - 10.2017
  • Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
  • Led groups of children safely through variety of after-school activities.
  • Monitored after-school care behavior during activities, effectively handling discipline situations and encouraging positive behavior.

Education

High School Diploma -

Fairfield High Preparatory School
Fairfield, AL
05.2015

Skills

  • Market Trend Analysis
  • Digital Currency
  • Price Analysis
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Phone Inquiries
  • Behavioral Skills Development
  • Interdisciplinary Teaching

Timeline

Telasales Representative

At&t
08.2022 - 01.2023

Personal Phone Banker

Regions Bank
03.2019 - 10.2021

Lead Teacher, Toddler Room

Children Lighthouse Learning Center
10.2017 - 03.2019

Extended Day Leader

Homewood Board Of Education
01.2015 - 10.2017

High School Diploma -

Fairfield High Preparatory School

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Dorian Dortch