Open To Work
Hi, I’m
Renauda Rush
Memphis,Tennessee
Summary
Experienced Marketing Specialist able to keep up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional.
Digital marketing professional experienced in sales, marketing and account management. Knowledgeable about e-commerce, social media and creative digital design.
Overview
23
years of professional experience
Work History
Easy MoneyMEMPHIS, Tennessee
Customer Service Representative
12.2019 - Current
Job overview
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Addressed customer service inquiries quickly and accurately.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Supported end-users by responding quickly to phone messages and following up on complaints
Lace MarketingMEMPHIS, Tennessee
Marketing Associate
01.2019 - 11.2019
Job overview
- Performed research to analyze behavior of customers, including purchasing habits, trends and preferences.
- Managed customer digital marketing strategies to meet client goals and objectives.
- Developed scripted ad content to enhance client marketing strategies.
- Supported marketing team in developing promotional strategies and targeted campaigns.
- Developed sales and marketing presentations for current and prospective clients.
- Provided administrative support to marketing team members, fostering timely project completion.
- Analyzed current buying trends and competitor acquisition tactics.
- Oversaw marketing communications and enforces alignment with brand image.
- Drafted and proofread marketing, advertising and website copy.
- Gathered competitor data, analyzing pricing, product sales and marketing strategies.
- Forecasted and tracked marketing and sales trends.
- Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.
- Devised data collection processes and procedures, including surveys, polls and questionnaires.
- Worked as part of 8-person team to develop innovative branded marketing collateral for use by sales team.
LowesPhiladelphia, MS
Customer Service Representative
12.2018 - 04.2019
Job overview
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Reviewed account and service histories to identify trends and issues.
- Maintained revenue streams by exhausting every option before offering refunds.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Addressed customer service inquiries quickly and accurately.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Worked with managers to develop service improvement initiatives.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
All Star Sports PubPhiladelphia, MS
Bartender Shift Manager
04.2015 - 12.2017
Job overview
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Collected and polished glassware, keeping adequate stock for expected customer loads.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Neatly sliced and pitted fruit or garnishing drinks.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Monitored bar inventory and promptly restocked low items before depletion.
- Worked with management to plan and implement special events to boost customer numbers and profits.
VanzyverdMarion, MS
Quality Inspector
11.2010 - 12.2014
Job overview
- Measured product dimensions to assess compliance with specifications.
- Inspected, tested and measured materials, products and installations against specifications.
- Weighed raw data, reviewed parts history and organized results prior to quality analysis.
- Notified supervisors about production problems and helped identify and correct concerns.
- Completed evaluations by properly using various gauges, tools and equipment.
- Reviewed maintenance documents and CBTS records for completion and accuracy prior to archiving and completion.
- Analyzed manufacturing data against functional design and expected quality results.
- Recommended corrective actions to minimize rate of product defects.
- Tracked findings and updated computer tracking system with documented assessments.
- Reduced costs by avoiding duplication of services.
- Documented inspection information and compiled data into reports for dissemination to management.
- Assessed finished items for defects and ordered reworks to eliminate irregularities.
Shell GasPhiladelphia, MS
Cashier
06.2009 - 08.2010
Job overview
- Assisted customers with account updates, new service additions and promotional offers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Helped customers find specific products, answering questions and offering advice.
- Compiled and updated client data to track payments trends and support accurate accounting.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Learned roles of other departments to provide coverage and keep store operational.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Properly verified customer identification for alcohol or tobacco purchases.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed returned items in accordance with store policy.
- Processed customer payments quickly and returned exact change and receipts.
Pearl River ResortPhiladelphia, MS
Drink Server
12.2002 - 12.2009
Job overview
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Reviewed identification for patrons before serving alcoholic drinks.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Greeted newly seated guests quickly and efficiently.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Checked menus to verify current selection availability and cleanliness.
Education
Philadelphia High SchoolPhiladelphia, MS
High School Diploma
05.1998
East Central Community CollegeDecatur, MS
Some College (No Degree)
University of UtahSalt Lake City, UT
W
Western Governors UniversitySalt Lake City, UT
Skills
- Brand building
- Research and trend analysis
- Marketing campaign development
- Client relationship management
- Market trend analysis
- Metrics evaluation and reporting
Personal Information
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkContract WorkLocation Preference
On-SiteRemoteSalary Range
$49000/yr - $200000/yrTimeline
Customer Service Representative
Easy Money
12.2019 - Current
Marketing Associate
Lace Marketing
01.2019 - 11.2019
Customer Service Representative
Lowes
12.2018 - 04.2019
Bartender Shift Manager
All Star Sports Pub
04.2015 - 12.2017
Quality Inspector
Vanzyverd
11.2010 - 12.2014
Cashier
Shell Gas
06.2009 - 08.2010
Drink Server
Pearl River Resort
12.2002 - 12.2009
Philadelphia High School
High School Diploma
East Central Community College
Some College (No Degree)