Thomas Wise
Marietta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Surcheros
Cordele, GA
02.2018 - 08.2021
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
E-Commerce Associate
PGA Tour Superstore
Kennesaw, GA
12.2021 - 01.2023
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Investigated and analyzed client complaints to identify and resolve issues.
- Verified client information and validated data before creating shipping paperwork and internal documents.
Marketing Intern
TaylorMade Golf Company
Atlanta, GA
07.2022 - 11.2023
- Conducted research on competitor marketing and digital content.
- Attended meetings and worked collaboratively with cross-functional teams to brainstorm new ideas.
- Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
- Collaborated with cross-functional teams to achieve project objectives.
- Partnered with marketing team to understand and execute growth opportunities for paid search and search engine optimization.
- Drove brand value by utilizing basic consumer insight principles.
- Monitored web traffic to analyze website performance.
Data Entry Assistant
Clockwork Concepts
Dunwoody, GA
01.2023 - Current
- Adhered to strict data confidentiality policies to prevent information leakage.
- Proofread and edited documents to correct errors.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Exceeded quality goals to support team productivity.
- Supported data entry across departments as requested, switching promptly to new projects.
Marketing Associate
Clockwork Concepts
Dunwoody, GA
02.2023 - Current
- Supported sales activities through promotional material and market research.
- Created product promotion plans and marketing initiatives to increase brand awareness.
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Managed social media advertising to attract potential customers and build solid networking and community around company's brand.
- Developed campaign and brand messaging strategies for social and paid media.
Education
Bachelor of Arts - Public Relations
Georgia State University
Atlanta, GA06.2022
Bachelor of Science - Marketing
Georgia State University
Atlanta, GA06.2022
Skills
- Brand Building
- Campaign Execution
- Research and Trend Analysis
- Direct Marketing
- Data Input
- Error Detection
- Data Transcription
- Data Auditing
- Microsoft Office Proficiency
- Spreadsheet Creation
- Excel Expertise
- 75 WPM typing speed
- Report preparation
- Complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Believe those who are seeking the truth. Doubt those who find it.
André Gide
Timeline
Marketing Associate
Clockwork Concepts
02.2023 - Current
Data Entry Assistant
Clockwork Concepts
01.2023 - Current
Marketing Intern
TaylorMade Golf Company
07.2022 - 11.2023
E-Commerce Associate
PGA Tour Superstore
12.2021 - 01.2023
Customer Service Specialist
Surcheros
02.2018 - 08.2021
Bachelor of Arts - Public Relations
Georgia State University
Bachelor of Science - Marketing
Georgia State University
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