Dorian King
Greensboro,NC
Summary
Dynamic Customer Service Representative with a proven track record at Modivcare, adept at resolving conflicts with empathy and critical thinking. Skilled in data entry and maintaining professionalism under pressure, I excel in fostering customer loyalty and enhancing service levels, ensuring a positive experience for all clients.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Modivcare
Philadelphia, PA
07.2023 - Current
- Demonstrated effective management of stressful situations, upholding professional demeanor during resolution processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
NORC at the University of Chicago
Remote
12.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Met customer call guidelines for service levels, handle time and productivity.
Photo License Technician
Penn Dot
Reading, PA
11.2017 - 10.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Special Needs Bus Monitor
Rover Transportation
Downingtown, PA
06.2010 - 05.2014
- Enhanced communication between parents, school staff, and transportation department by promptly addressing concerns and providing updates on student progress.
- Assisted special needs students in boarding and disembarking the bus, ensuring a smooth and comfortable experience.
- Developed strong rapport with students by consistently demonstrating patience, empathy, and understanding of their unique requirements.
- Contributed to efficient operation by promptly reporting any mechanical or safety concerns related to the bus equipment or its operation.
Education
High School Diploma - General Studies
Uppatinas Country Day
Glenmoore, PA06.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Professional telephone demeanor
- Scheduling
Timeline
Customer Service Representative
Modivcare
07.2023 - Current
Customer Service Representative
NORC at the University of Chicago
12.2020 - 04.2022
Photo License Technician
Penn Dot
11.2017 - 10.2021
Special Needs Bus Monitor
Rover Transportation
06.2010 - 05.2014
High School Diploma - General Studies
Uppatinas Country Day