Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Hi, I’m
Dorian Morris-Flowers
Las Vegas,NV
Summary
Overview
13
years of professional experience
Work History
UberMinneapolis, MN
Uber Driver
05.2016 - Current
Job overview
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Documented daily mileage, gas and other data.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Transported clients to specified destinations safely and on-time.
- Achieved consistently high customer scores due to exceptional service.
AsurionMinneapolis, MN
Home Tech Supervisor
11.2020 - 01.2023
Job overview
- Developed strategies to align staff with corporate goals.
- Proven ability to teach Asurion core values to experts to drive results within a sales driven environment to increase local sales by 20% overall
- Resolved customer issues and provided creative solutions.
- Provided in-person device setup and tech support for customers' smart phones, tablets and/or other consumer electronics
- Generated reports outlining latest updates, results and proposed solutions.
- Evaluated and reviewed staff performance.
- Devised strategies for optimizing work procedures, technical training and standard processes.
Willis Towers WatsonBloomington, MN
CSR 3
09.2019 - 10.2020
Job overview
- Amazon webchat, medical claims, pension, and email inquires.
- Perform customer service support and meet clients’ day to day administrative needs with respect to benefit plans for medical and pension.
- Provide technical support and assist customers in using web-based, employee self-service tools, and be able to troubleshoot basic technical support issues for benefits CSR’s
- Monitor staff and call management system queues/metrics to consistently meet service center performance metrics and quality goals.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Uber Advanced Technologies GroupTempe, AZ
Driving Vehicle Test Engineer
07.2017 - 05.2018
Job overview
- Executed tests with autonomous vehicles or in laboratory environments
- Write succinct, clear reports and convey test results to other engineers and management
- Design and develop test plans and procedures for complex hardware and software systems
- Showcase autonomous vehicles to public via Uber platform primary goal to educate customers on autonomous functions and understanding of how technology operates.
Isagenix InternationalGilbert, AZ
Customer Service Representative
03.2015 - 03.2017
Job overview
- Call Center
- Proven Ability to deescalate intense members to create a positive solution for Isagenix, and customers
- Cross trained in Returns Retention to avoid, taking back product, and creating a win/win solution for both parties using the tools provided by Isagenix
- Demonstrated ability to maintain Quality Standards, On call month after month
- Completing computer entry, paper work, research, and customer follow-up
- Outstanding Product knowledge/Policy Procedure able to deliver/educate new members with full understanding.
GC Services + Apple
CSR 2
06.2011 - 10.2013
Job overview
- In sales, product knowledge and solutions, ability to influence customer loyalty with Apple
- Demonstrated proficiency in technology, while quickly adapting to new apple products being released, and being passionate to educate customers
- Handled multiple transactions, including returns, and cancellations
- Meet/exceeded expectations for a goal driven environment (sales apple computers)
- Mentored team members to inspire the apple experience
- Working to save sales and negotiating with customers
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
General Nutrition CenterMesa, AZ
09.2010 - 08.2011
Job overview
- Easily Approachable with great active listening skills, I quickly assume the role of sales consultant
- Educating customers on daily work out routines, and GNC products to support overall well being, excitingly became my major responsibility
- Supervision over the store/closing & opening the store
- Auditing store inventory daily
- Balancing the register
- Sales goal driven environment
- Handling cash transactions
- Expertise & Acknowledgments
- 2 year award for outstanding services with GC+Apple
- Promoted from CSR to Expert after a year of exceeding expectations GC+Apple
- Training others
- Behavioral Management trained from GNC 2011 for outstanding performance
- Adaptable to changing procedures
- Knowledgeable of operating systems Windows 10, Linux, Apple
- Proficient in tear down assembly of desktop computers
- Dependable/High Integrity
Education
Highland High School
High school diploma or GED from Computer Science
University Overview
Skills
- Sales and Marketing
- Friendly and Outgoing
- Maintenance and Repair
- Passenger Assistance
- Flexible Schedule
- Business Management
- Daily Logging
- Route Management
- Customer Rapport
- Processes and Procedures
- Problem-Solving
- Team Building
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Home Tech Supervisor
Asurion
11.2020 - 01.2023
CSR 3
Willis Towers Watson
09.2019 - 10.2020
Driving Vehicle Test Engineer
Uber Advanced Technologies Group
07.2017 - 05.2018
Uber Driver
Uber
05.2016 - Current
Customer Service Representative
Isagenix International
03.2015 - 03.2017
CSR 2
GC Services + Apple
06.2011 - 10.2013
General Nutrition Center
09.2010 - 08.2011
Highland High School
High school diploma or GED from Computer Science
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