Dorian Oeser
Herkimer,NY
Summary
Dynamic General Manager with a proven track record at Dunkin, excelling in operations management and team leadership. Achieved 91% or higher inspection rates while driving sales growth through innovative strategies. Skilled in training and coaching, fostering a collaborative environment that enhances employee performance and customer satisfaction. Expertise in P&L management and inventory control.
Overview
13
13
years of professional experience
Work History
General Manager
Dunkin
05.2016 - Current
- Worked with team to optimize processes and enhance service speed.
- Supported daily management tasks, ensuring adherence to company policies and procedures.
- Engaged in training sessions to understand organizational goals and performance standards.
- Maintained operational activity records to ensure adherence to regulatory standards.
- Responded promptly to staff inquiries, providing support and fostering a collaborative work environment.
- Oversaw employee performance evaluations, training programs, and work schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Oversaw budget, forecasting, and financial reporting to ensure alignment with organizational goals.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Oversaw inventory management and food ordering processes.
- Directed management efforts for multiple locations.
- Achieved inspection rates of 91% or higher.
- Oversaw accurate cash handling processes.
Assistant Manager
Burgerking
Herkimer, NY
05.2012 - 04.2016
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new staff on operational procedures and customer service standards to enhance team performance.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability and reduce shortages.
- Implemented promotional strategies to boost product visibility and increase sales during peak hours.
- Managed scheduling for truck orders.
Shift Supervisor
Texas Roadhouse
05.2018 - 12.2018
- Supervised daily operations to ensure efficient workflow and adherence to service standards.
- Trained and coached team members on menu knowledge and customer service best
- Managed customer complaints effectively.
- Managed routine customer engagements.
Education
High School Diploma -
Jarvis
Mohawk, NYNo Degree - Early Childhood Education
Herkimer College
Herkimer, NYSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Relationship building
- Staff training and development
- Inventory control
- Goal setting
- Employee scheduling
- P&L management
- Motivation
- Labor cost controls
- Vendor relationships
- Troubleshooting expertise
Accomplishments
I have received multiple inspections at 100%, while also receiving manager of the quarter twice. Built sales in stores up to $10,000 in growth, while committing to speed of service goals and obtaining them. I have helped run multiple locations on multiple occasions with success at all locations.
Timeline
Shift Supervisor
Texas Roadhouse
05.2018 - 12.2018
General Manager
Dunkin
05.2016 - Current
Assistant Manager
Burgerking
05.2012 - 04.2016
High School Diploma -
Jarvis
No Degree - Early Childhood Education
Herkimer College