Dorian Ponis
Portland,OR
Summary
Customer service professional prepared for this role with track record of delivering high-quality support and assistance. Proven ability to manage customer interactions and resolve issues promptly, ensuring positive experience. Known for being reliable team player who adapts to changing needs and consistently achieves results. Proficient in communication, problem-solving, and maintaining customer satisfaction.
Overview
11
11
years of professional experience
Work History
Warehouse Service Associate (internship)
American Red Cross
3131 N Vancouver Avenue, Portland, OR 97227
09.2019 - 06.2023
- Assembled and neatly stacked completed blood boxes utilizing designated materials
- Adhered to a minimum output of 30 assembled boxes per shift
- Coordinated with the Portland Red Cross warehouse team to maintain an organized work environment
- Ensured the work area is cleaned and restored prior to shift conclusion
- Properly returned all assembly tools to their assigned storage locations
- Worked collaboratively and efficiently as a team player
- Provided compassion towards coworkers and patients
Volunteer
Susan B. Komen
Portland, OR
10.2012 - 10.2018
- Assisted with special events and programs
- Maintained clean, neat, and operational facilities to serve program needs
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Used strong interpersonal communication skills to convey information to others.
- Directed runners, placing miles markers, ensuring course safety, and assisting with the course itself
- Assisted with set-up and tear-down. Helped runners retrieve gear, or greeting participants to the finish line
- Helped participants check in, distribute race packets, and answered questions
- Provided water and assistance to runners at designated water stations
- Helped with event promotion, secured sponsors, and managed marketing materials
- Engaged with the community, promoted the event while building awareness
- Provided empathy and compassion to participants and volunteers
Volunteer
SOLVE
Portland, OR
07.2014 - 07.2017
- Picked up trash, debris, and marine debris from beaches, riverbanks, and other natural areas
- Removed invasive plants, mulching projects, and other activities that support the health of natural areas
- Learned about the importance of beach and river cleanup and the impact of human activities on the environment
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
High School Diploma - General Studies
Benson Polytechnic High School
546 NE 12th Ave Portland, OR 9723206.2018
Skills
- Customer support
- Patience and tolerance
- Quality assurance
- Stock management proficiency
- Multitasking and organization
- Computer skills
- Attention to detail
- Team collaboration
- Data entry
- Tech-Savvy
Timeline
Warehouse Service Associate (internship)
American Red Cross
09.2019 - 06.2023
Volunteer
SOLVE
07.2014 - 07.2017
Volunteer
Susan B. Komen
10.2012 - 10.2018
High School Diploma - General Studies
Benson Polytechnic High School