Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

DORIAN SMITH

Cary,NC

Summary

Strong leader and problem-solver bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Enterprise Mobility
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
  • Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.

Guest Service Ambassador

Fast Park
02.2024 - 04.2024
  • Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
  • Enhanced customer satisfaction by efficiently processing vehicle returns and ensuring accurate billing.
  • Monitored parking space availability to direct customers to open spots quickly.

Shift Leader

Tropical Smoothie
12.2021 - 08.2023
  • Demonstrated leadership skills as Shift Leader, overseeing team and ensuring smooth operations
  • Proven ability to train and mentor team members to excel in customer service
  • Successfully managed inventory and handled cash management responsibilities.

Support Teacher

Cranfield Academy
03.2023 - 06.2023
  • Skilled in implementing effective classroom management strategies to create a positive and inclusive learning environment
  • Experience in providing individualized instruction and support to students with diverse learning needs
  • Experience as a float teacher providing support and instruction across multiple grade levels
  • Strong ability to adapt to different teaching styles, curricula, and classroom environments.

Crew Team Member

McDonald's
02.2021 - 06.2021
  • Demonstrated exceptional teamwork skills by effectively collaborating with crew members to ensure efficient operations
  • Developed strong customer service skills through consistently providing excellent service and resolving customer inquiries
  • Efficiently multitasked in a fast-paced environment by quickly learning and carrying out various tasks.

Education

High School Diploma -

North Carolina Cyber Academy
2800 Meridian Pkwy Unit 150 Durham Nc
12.2023

Skills

  • Data Entry
  • Decision-making
  • Communication
  • Customer Service Management
  • Production Reporting
  • Team Collaboration and Leadership

Certification

Heartsaver Pediatric First Aid CPR, 03/10/23, 03/01/25

Additional Information

  • Demonstrated exceptional teamwork skills by effectively collaborating with crew members to ensure efficient operations.
  • Developed strong customer service skills through consistently providing excellent service and resolving customer inquiries.
  • Efficiently multitasked in a fast-paced environment by quickly learning and carrying out various tasks.
  • Demonstrated leadership skills as Shift Leader, overseeing team and ensuring smooth operations.
  • Proven ability to train and mentor team members to excel in customer service.
  • Successfully managed inventory and handled cash management responsibilities.
  • Skilled in implementing effective classroom management strategies to create a positive and inclusive learning environment.
  • Experience in providing individualized instruction and support to students with diverse learning needs.
  • Experience as a float teacher providing support and instruction across multiple grade levels.
  • Strong ability to adapt to different teaching styles, curricula, and classroom environments.

Timeline

Customer Service Representative

Enterprise Mobility
05.2024 - Current

Guest Service Ambassador

Fast Park
02.2024 - 04.2024

Support Teacher

Cranfield Academy
03.2023 - 06.2023

Shift Leader

Tropical Smoothie
12.2021 - 08.2023

Crew Team Member

McDonald's
02.2021 - 06.2021

High School Diploma -

North Carolina Cyber Academy
DORIAN SMITH