Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Bus Operator
Loyola University of Chicago
12.2023 - Current
Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
Loan Consultant
Auto Approve
03.2022 - 12.2023
Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
Increased client retention rates by offering exceptional service and fostering strong relationships.
Exceeded sales goals through proactive networking and lead generation initiatives.
Provided ongoing training and mentorship to junior team members, fostering a culture of continuous improvement.
Operations Manager
Comcast/Xfinity
06.2010 - 11.2021
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
High School Diploma -
Hunter Bolden Academy
Chicago, IL
Skills
Accounting systems and software
Documentation review
Database management
Financial advising
Communication
ADP/Kronos
Negotiation techniques
Timeline
Bus Operator
Loyola University of Chicago
12.2023 - Current
Loan Consultant
Auto Approve
03.2022 - 12.2023
Operations Manager
Comcast/Xfinity
06.2010 - 11.2021
High School Diploma -
Hunter Bolden Academy
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