Summary
Overview
Work History
Education
Skills
Timeline
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Dorice Charles

Loganville,GA

Summary

Driven professional with a proven track record at TopGolf, enhancing guest satisfaction and streamlining operations. Excelled in golf cart maintenance and course familiarity, coupled with exceptional teamwork and communication skills. Achieved significant improvements in efficiency and safety, demonstrating a strong work ethic and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Golf Service Attendant

TopGolf
05.2023 - Current
  • Ensured proper equipment maintenance through regular inspections and minor repairs as needed.
  • Provided valuable guidance to guests on course layout, rules, and proper etiquette.
  • Maximized guest enjoyment by promptly addressing concerns or questions regarding course playability or amenities offered onsite.
  • Increased efficiency in cart management with timely cleaning, charging, and staging.
  • Facilitated smooth transitions between holes by directing traffic flow during peak hours or special events.
  • Upheld high cleanliness standards within facility areas including restrooms, dining spaces, and golf carts.
  • Streamlined the check-in process by efficiently managing tee times and reservations.
  • Aided in member retention efforts through consistently delivering a high level of service that exceeded expectations.
  • Supported overall golf operations through effective collaboration with groundskeeping teams and other departments as necessary.
  • Helped maintain a well-run bag room operation with organized storage solutions for members'' clubs.
  • Improved golfer safety through consistent monitoring of weather conditions and adherence to policies.
  • Reduced lost-and-found items by diligently tracking guest belongings left on the course or in carts.

Human Resources Intern

Georgia Gwinnett College
08.2022 - 05.2023
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered phone and performed clerical duties to assist human resources department.
  • Created and updated tracking spreadsheets using MS Excel.
  • Developed strong written and verbal communication skills.
  • Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Coordinated with department heads to identify staffing needs, leading to more efficient hiring process.
  • Improved overall employee satisfaction by assisting with benefits administration and addressing individual concerns promptly.

Education

Bachelor of Science - Nursing

Georgia Gwinnett College
Lawrenceville, GA
05.2026

High School Diploma -

Grayson High School
Grayson, GA
05.2022

Skills

  • Golf cart operation
  • Team player attitude
  • Golf course familiarity
  • Golf Rules Understanding
  • Scheduling appointments
  • Upselling Services
  • Safety awareness
  • Sales and Upselling
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Attention to Detail
  • Customer Assistance
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration

Timeline

Golf Service Attendant

TopGolf
05.2023 - Current

Human Resources Intern

Georgia Gwinnett College
08.2022 - 05.2023

Bachelor of Science - Nursing

Georgia Gwinnett College

High School Diploma -

Grayson High School

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Dorice Charles