Naila Diaz Martinez
Miami Gardens
Summary
Dynamic and dedicated professional with experience at Miami Dade Country, excelling in golf cart operation and customer service. Proven ability to enhance guest experiences through effective teamwork and efficient equipment management. Recognized for maintaining high cleanliness standards and training staff, contributing to a well-organized and welcoming environment.
Professional hospitality worker prepared for role through extensive guest service experience in recreational environments. Proven ability to elevate customer experiences and improve service delivery. Known for team collaboration and adaptability, with strong interpersonal and organizational skills.
Overview
13
13
years of professional experience
Work History
Golf Service Attendant
Miami Dade Country
01.2016 - Current
- Assisted with customer service by greeting and directing guests to appropriate areas.
- Maintained cleanliness and organization of golf carts and equipment for optimal guest use.
- Provided support in setting up and breaking down events, ensuring smooth operations throughout.
- Learned safety protocols for handling equipment and assisting with course maintenance tasks.
- Collaborated with team members to ensure timely service during peak hours on the course.
- Monitored inventory levels of supplies and reported shortages to management as needed.
- Engaged with guests to promote club amenities and enhance overall experience at facility.
- Adapted quickly to changing priorities while maintaining focus on guest satisfaction initiatives.
- Demonstrated adaptability under pressure while contributing to various tasks during high-profile events or tournaments.
- Increased efficiency in cart management with timely cleaning, charging, and staging.
- Upheld high cleanliness standards within facility areas including restrooms, dining spaces, and golf carts.
Custodian
Cinderella School
06.2012 - 04.2016
- Maintained cleanliness and sanitation across diverse facilities, ensuring adherence to health and safety standards.
- Operated floor cleaning equipment, including buffers and scrubbers, enhancing operational efficiency in maintenance tasks.
- Conducted regular inspections of facilities to identify cleaning needs and proactively address maintenance issues.
- Trained new custodial staff on best practices for efficient cleaning procedures and equipment usage.
- Collaborated with management to develop improved cleaning schedules that optimized resource allocation across shifts.
Education
Dental Assistant
Farabundo Marti
Camaguey, Cuba 06-2013
Skills
- Golf cart operation
- Team player attitude
- Equipment cleaning
- Scheduling appointments
Timeline
Golf Service Attendant
Miami Dade Country
01.2016 - Current
Custodian
Cinderella School
06.2012 - 04.2016
Dental Assistant
Farabundo Marti
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