Dorice Sanders
Houston,TX
Summary
Accomplished Assistant Manager at Circle K with a proven track record in enhancing customer satisfaction and managing financial operations. Expert in staff supervision and customer relations, demonstrated through successful brand building at Nubian Braiding Co. and exceptional service delivery. Skilled in money handling and team leadership, consistently achieving and surpassing company goals.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Circle K
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Entrepreneur
Nubian Braiding Co.
05.2017 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of services.
- Determined business plan, mission statement, and vision.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
Receptionist
Express Personnel
01.2017 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Alltran Financial
01.2016 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Desk
Harris County Toll Road Authority
09.2013 - 12.2015
- Evaluated interactions between associates and customers to assess personnel performance.
- Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
- Maintained a strong working knowledge of industry best practices, incorporating them into team processes where appropriate.
- Implemented quality assurance measures to ensure adherence to company standards and policies.
- Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport.
Education
Cosmetology
Aveda Arts And Science Institute
Shenandoah, TX09.2018
Langham Creek High School
Houston, TX2006
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Workload Management
- Customer Service
- Team Leadership
Timeline
Assistant Manager
Circle K
12.2022 - Current
Entrepreneur
Nubian Braiding Co.
05.2017 - Current
Receptionist
Express Personnel
01.2017 - 10.2021
Customer Service Representative
Alltran Financial
01.2016 - 12.2016
Customer Care Desk
Harris County Toll Road Authority
09.2013 - 12.2015
Cosmetology
Aveda Arts And Science Institute
Langham Creek High School