Dorie Moseley
Land O' Lakes,Florida
Summary
Detail-oriented and dependable professional with 30+ years of experience in high-volume, customer-focused environments. Skilled in handling sensitive information, maintaining accuracy, organization and delivering exceptional service. Proven ability to manage multiple tasks, resolve concerns efficiently, and communicate professionally with diverse clients. Recognized for strong communication skills, professionalism, and the ability to create a welcoming environment while efficiently resolving client concerns.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Teacher
Hillsborough County BOCC
Tampa
01.1995 - Current
- Delivered high-volume customer service, assisting 25+ families daily with inquiries, concerns, and program information
- Maintained accurate records and data entry, ensuring compliance with state and program requirements
- Managed scheduling, appointments, and administrative coordination in a fast-paced environment
- Handled sensitive and confidential information with a high level of professionalism and in accordance with HIPAA guidelines
- Resolved conflicts and de-escalated challenging situations, ensuring positive outcomes and client satisfaction
- Communicated effectively via phone, email, and in-person with diverse populations
- Supported daily administrative operations including documentation, reporting, and coordination
Receptionist
ManorCare of Carrollwood
Tampa, FL
04.1993 - 07.1995
- Managed front desk operations in a fast-paced healthcare facility, serving as the first point of contact for residents, families, and visitors
- Greeted and assisted guests with professionalism and compassion, ensuring a positive and welcoming environment
- Handled high-volume, multi-line phone system; directed calls, took detailed messages, and responded to inquiries efficiently
- Collaborated with nursing and administrative teams to support overall facility efficiency
Mailroom Clerk
Kelly Services (Temp Agency)
Tampa, FL
07.1992 - 08.1993
- Processed high volumes of incoming and outgoing mail, ensuring accurate sorting, distribution, and timely delivery across departments
- Coordinated courier services and internal mail distribution to support daily business operations, verified addresses, postage, and shipping details to minimize delays and errors
- Handled confidential materials with discretion and professionalism
Education
Associate of Arts - Education
Rasmussen University
Tampa, FLSkills
- Exceptional customer support
- Strong Organizational Skills
- Data Entry & Record Management
- Problem Resolution & De-escalation
- Attention to Detail
- Time Management
- Team Collaboration
- Reliable and professional demeanor
- Quick learner of new systems
- Confidential Information Handling (HIPAA)
Certification
- Early Childhood Education Certifications
- First Aid and CPR Certified
- HIPPA Training
Timeline
Teacher
Hillsborough County BOCC
01.1995 - Current
Receptionist
ManorCare of Carrollwood
04.1993 - 07.1995
Mailroom Clerk
Kelly Services (Temp Agency)
07.1992 - 08.1993
Associate of Arts - Education
Rasmussen University