Liz Dianne Lopez Borrell
Sanford,FL
Summary
Dynamic professional with a proven track record at Royalton Hicacos Resort and Spa, excelling in exceptional customer support and closing sales. Bilingual in Spanish and English, I leverage strong communication and organizational skills to enhance customers experiences and meet financial goals, consistently going above and beyond to ensure satisfaction.
Overview
8
8
years of professional experience
Work History
Teacher
Alaqua Lakes Kindercare
Lake Mary, FL
2024.04 - Current
- Built rapport with parent to ensure satisfaction.
- Established positive relationships with parents to ensure effective communication regarding students progress and well-being.
- Remained calm and patient in student interactions to support individual growth and development.
Front Desk Receptionist
Royalton Hicacos Resort and Spa
Varadero,Matanzas, Cuba
2017.01 - 2022.06
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Assisted with scheduling appointments for visitors, and closing deals.
- Attended to the needs of all customers before, during, and after the stay.
- Met occupancy financial goals by offering extensions to customers, dining packages, etc.
- Ensure customer satisfaction by going above and beyond with their needs during each stay.
- Monitored reception area to provide consistently safe environment for customers.
- Updated customer information in databases regularly to ensure accuracy of records.
- Transmitted information or documents to customers through email.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
Bachelor of Arts -
Matanzas's University Camilo Cienfuegos
2022-06
High School Diploma -
Pre-University Jose Smith Comas
Cardenas,Matanzas ,Cuba.2013-06
Associate of Arts -
Valencia College
Orlando, FLSkills
- Exceptional customer support
- Scheduling appointments
- Strong organizational skills
- Strong communication skills
- Bilingual, Spanish, and English
- Closing sales and meeting business goals
- Knowledge about sales and marketing
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Teacher
Alaqua Lakes Kindercare
2024.04 - Current
Front Desk Receptionist
Royalton Hicacos Resort and Spa
2017.01 - 2022.06
Bachelor of Arts -
Matanzas's University Camilo Cienfuegos
High School Diploma -
Pre-University Jose Smith Comas
Associate of Arts -
Valencia College