Dorielle Williams
Daytona Beach,Florida
Summary
I have more than thirteen years customer service experience by way of patient care and social services. 8 of those years I spent at Advent Health Daytona Beach. I truly loved being apart of the Advent health Family. As a health professional I wear many hats because I am the liaison between the visitors,physicians,fellow staff and patients. This requires me to be proficient in communicating and solving problems. I do this by building relationships and gaining trust not only with the patients but with my peers also. I would appreciate the opportunity to return and be an example of how I have used the skills obtained during my employment with Advent coupled with the education I am currently receiving, has paid off in more ways than one.
Overview
11
11
years of professional experience
Work History
Director of Social Services
Orchid Cove Daytona
01.2022 - 12.2022
- Assisted residents with social security and medicaid applications.
- Transported residents to appointments.
- Delegated authority and responsibility to department personnel.
- Discharge planning
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Worked with utilization review to establish prior authorization for timely discharges.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policie
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Charted on each patient daily.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Unit Liaison
Advent Health Daytona
01.2021 - 07.2022
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Reviewed and sent medical records to other physicians upon request.
- Supported office staff and operational requirements with administrative tasks.
Patient Care Technician
Advent Health Daytona
03.2014 - 07.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Education
Bachelor of Science -
Purdue Global
West Lafayette, INNo Degree -
Daytona State College
Daytona Beach, FLHigh School Diploma -
Deland High School
Deland, FL05.2010
Bachelor of Science - Human Services
Purdue Global
West Lafayette, IN05.2024
No Degree - Certified Nursing Assistant
Patty Mac
Skills
- Safety Protocols
- Resident Support
- Social Support
- Obtaining Referrals
- Care Plan Meetings
- Advanced Directives
- Emotional Support
- Verbal and Written Communication
- Administrative Duties
- Medicaid Application
- Case Planning and Management
Licensed Foster Parent
I have been a Licensed Foster Parent for 2 years
Timeline
Director of Social Services
Orchid Cove Daytona
01.2022 - 12.2022
Unit Liaison
Advent Health Daytona
01.2021 - 07.2022
Patient Care Technician
Advent Health Daytona
03.2014 - 07.2022
Bachelor of Science -
Purdue Global
No Degree -
Daytona State College
High School Diploma -
Deland High School
Bachelor of Science - Human Services
Purdue Global
No Degree - Certified Nursing Assistant
Patty Mac
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