Dorielle Williams
Daytona Beach,Florida
Summary
I have more than thirteen years customer service experience by way of patient care and social services. 8 of those years I spent at Advent Health Daytona Beach. I truly loved being apart of the Advent health Family. As a health professional I wear many hats because I am the liaison between the visitors,physicians,fellow staff and patients. This requires me to be proficient in communicating and solving problems. I do this by building relationships and gaining trust not only with the patients but with my peers also. I would appreciate the opportunity to return and be an example of how I have used the skills obtained during my employment with Advent coupled with the education I am currently receiving, has paid off in more ways than one.
Overview
11
11
years of professional experience
Work History
Director of Social Services
Orchid Cove Daytona
Daytona Beach, United States
01.2022 - 12.2022
- Assisted residents with social security and medicaid applications.
- Transported residents to appointments.
- Delegated authority and responsibility to department personnel.
- Discharge planning
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Worked with utilization review to establish prior authorization for timely discharges.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policie
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Charted on each patient daily.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Unit Liaison
Advent Health Daytona
Daytona Beach, FL
01.2021 - 07.2022
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Reviewed and sent medical records to other physicians upon request.
- Supported office staff and operational requirements with administrative tasks.
Patient Care Technician
Advent Health Daytona
Daytona Beach, United States
03.2014 - 07.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Education
Bachelor of Science -
Purdue Global
West Lafayette, INNo Degree -
Daytona State College
Daytona Beach, FLHigh School Diploma -
Deland High School
Deland, FL05.2010
Bachelor of Science - Human Services
Purdue Global
West Lafayette, IN05.2024
No Degree - Certified Nursing Assistant
Patty Mac
Skills
- Safety Protocols
- Resident Support
- Social Support
- Obtaining Referrals
- Care Plan Meetings
- Advanced Directives
- Emotional Support
- Verbal and Written Communication
- Administrative Duties
- Medicaid Application
- Case Planning and Management
Licensed Foster Parent
I have been a Licensed Foster Parent for 2 years
Timeline
Director of Social Services
Orchid Cove Daytona
01.2022 - 12.2022
Unit Liaison
Advent Health Daytona
01.2021 - 07.2022
Patient Care Technician
Advent Health Daytona
03.2014 - 07.2022
Bachelor of Science -
Purdue Global
No Degree -
Daytona State College
High School Diploma -
Deland High School
Bachelor of Science - Human Services
Purdue Global
No Degree - Certified Nursing Assistant
Patty Mac