DORIEN GOOCH

• Managed front-desk and patient access operations, including appointment scheduling, patient check-in/check-out, phone communications, and coordination of patient services.
• Verified and updated patient demographics, insurance information, and eligibility to ensure accurate electronic medical records.
• Supported medical billing and coding processes by reviewing patient documentation, account information, claims, payments, and billing discrepancies for accuracy.
• Assisted with insurance verification, claims preparation, and payment posting, facilitating timely resolution of patient billing issues.
• Performed accurate data entry and maintained organized patient records while handling confidential health and financial information in accordance with HIPAA requirements.
• Reviewed patient accounts and documentation to identify and correct discrepancies, coordinating with staff to enhance billing accuracy.
• Communicated with patients regarding appointments, insurance, billing questions, account balances, and required documentation while providing professional customer service.
• Collaborated with providers and administrative staff to resolve scheduling, medical records, insurance, billing, and documentation issues while supporting efficient clinical office operations.

• Completed nightly audit procedures, verifying room occupancy, revenue reports, and financial accuracy.
• Managed billing, payment processing, and account adjustments with strong attention to detail.
• Provided high-quality customer service during overnight hours, assisting guests with check-ins, check-outs, and inquiries.
• Trained and supported new front desk staff on standard operating procedures, enhancing team readiness and service quality.
• Handled multi-line phone systems, guest requests, and after-hours issues, ensuring prompt resolution and guest satisfaction.
• Prepared daily reports, ensuring accurate documentation for management review and facilitating informed decision-making.

• Supervised, trained, and scheduled front desk and concierge team members to ensure optimal service delivery.
• Resolved guest complaints and service issues promptly and professionally.
• Resolved guest complaints and service issues to enhance guest satisfaction and loyalty.
• Coordinated with housekeeping and maintenance to support seamless hotel operations.
• Maintained accurate reservation logs, room status reports, and guest records.
• Coordinated with housekeeping and maintenance to streamline operations and improve guest experience.
• Prepared and submitted daily, weekly, and monthly performance and revenue reports.
• Promoted hotel services and amenities to enhance guest satisfaction

• Managed front desk operations, facilitated volunteer check-in, and provided administrative support in a fast-paced nonprofit environment.
• Answered multi-line phone systems, responded to inquiries, and directed visitors and volunteers professionally.
• Scheduled volunteer orientations, training sessions, and community outreach activities using organizational and calendar management skills.
• Maintained confidential records, updated databases, and ensured accurate documentation of volunteer information.
• Supported community health and disaster relief initiatives through customer service, communication, and operational coordination.
• Assisted staff with data entry, filing, email correspondence, and preparation of reports and program materials.
• Coordinated volunteer activities, event logistics, and office operations while delivering professional customer service.
• Collaborated with team members to streamline daily administrative functions and uphold efficiency in a high-volume environment.

• Assisted guests with vehicle retrieval, parking operations, and front drive coordination in a high-volume hospitality environment.
• Supported daily valet operations while maintaining professional customer service and efficient traffic flow.
• Trained new team members on guest service standards, safety procedures, and operational workflows to ensure consistent service quality.
• Resolved guest concerns to enhance customer experiences and uphold operational efficiency.
• Coordinated with front desk and hospitality staff to facilitate seamless guest arrivals and departures.
• Assisted with training new team members on guest service standards, safety procedures, and operational workflows.
• Managed vehicle organization and key control while maintaining attention to detail and security procedures.
• Maintained professionalism in fast-paced environments while handling multiple guest requests simultaneously.

• Supervised valet operations, ensuring smooth traffic flow and efficient use of parking areas.
• Assisted customers with vehicle drop-off and retrieval, delivering prompt and courteous service to enhance customer satisfaction.
• Maintained accurate logs for vehicle count, parking usage, and shift activity.
• Enforced parking rules and monitored safety, effectively communicating issues to parking manager for resolution.
• Conducted routine patrols of parking levels and assisted guests in locating vehicles.

University of South Florida (USF) — Tampa, FL

Bachelor of Science in Public Health

Completed 2026

Relevant Coursework: Epidemiology, Biostatistics, Environmental Health, Health Policy & Management, Community Health, Health Education & Promotion, Public Health Research Methods, Global Health, and Health Data Analysis.

Relevant Skills: Healthcare data analysis, research methodology, health information management, data interpretation, public health program development, medical terminology, health education, and evidence-based decision-making.

• Studied foundational principles of public health, healthcare systems, disease prevention, health promotion, and community health.
• Developed knowledge of epidemiology, health disparities, population health, and factors influencing health outcomes.
• Applied research, data collection, analysis, and critical-thinking skills to public health and healthcare-related topics.
• Gained foundational understanding of healthcare organizations, public health programs, and health-related policies.
• Developed skills in interpreting health information and communicating health concepts to diverse populations.
• Studied human health, disease processes, and behavioral and social factors affecting individual and community health.