- Traveling
- Antiquing
- Yoga
- Outdoor Activities
Doriene Haysmer
Sebastian,FL
Summary
Accomplished customer service professional with 20 years of experience in client relations and an academic foundation in Human Services. Expert at managing high-stress situations, de-escalating conflicts, and delivering deeply empathetic care. Eager to leverage extensive interpersonal expertise, crisis intervention skills, and a safety-first mindset to provide exceptional guest experiences as a Flight Attendant for Breeze Airways.
Overview
18
18
years of professional experience
Work History
Catering Team Leader
Seagrape Concierge
10.2023 - Current
- Lead team in executing high-quality catering services for diverse events.
- Coordinate logistics and inventory management to ensure timely delivery and setup.
- Maintain continuous communication with staff and clients, adapting instantly to sudden schedule changes or dietary adjustments.
- Train and mentor new staff on catering procedures, customer service and safety standards
Catering Assistant
Home for Dinner
10.2016 - Current
- Tailoring food and beverage service to ensure both clients and guests are satisfied with both food and service.
- Provided friendly, courteous service to create memorable moments for guests.
- Anticipate and accommodate diverse dietary restrictions and VIP guest preferences with poise and professionalism.
- Resolve inventory shortages and service delays on-site using rapid problem-solving and calm crisis management.
Dining Room Captain
John's Island Country Club
10.2008 - 02.2020
- Delivered tailored, elite hospitality to high-net-worth individuals, consistently anticipating needs to build strong trust and loyalty.
- Handled intense member complaints, dietary emergencies and unexpected staffing shortages tactfully to maintain a premium atmosphere.
- Responded calmly to emergencies, including medical incidents and severe allergy exposures, executing established safety protocols without disrupting surrounding members.
- Supervised and mentored a team of service professionals, maintaining strict service standards and cohesive team environment during high pressure periods.
Education
Bachelor of Science - Human Services
Indian River State College
Ft. Pierce, FL12-2020
Skills
- Customer Service
- Interpersonal Skills
- Adaptability
- Teamwork
- Safety
- Conflict Resolution
- Training/Leadership
- Communication Skills
- Attention to Detail
- Time Management
Interests
Timeline
Catering Team Leader
Seagrape Concierge
10.2023 - Current
Catering Assistant
Home for Dinner
10.2016 - Current
Dining Room Captain
John's Island Country Club
10.2008 - 02.2020
Bachelor of Science - Human Services
Indian River State College