Meryem Khachoune
Annandale,VA
Summary
. Ambitious Catering Manager with 6 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude. Organized and efficient Data Entry Clerk with 2 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Catering Team Leader
Hungry Catering
11.2021 - 12.2024
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Managed a team of catering staff, ensuring top-notch service at all events.
- Established strong relationships with clients, fostering trust and loyalty in the company''s services.
- Enhanced customer satisfaction by providing exceptional catering service and management.
- Increased event capacity by creating efficient schedules that maximized staff availability while minimizing overtime costs.
Banquet Captain
Hilton
06.2014 - 06.2017
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Data Entry Clerk
Government
01.2012 - 01.2014
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Certification - AWS Solution Architect
Agile Tech1
Fairfax, VA08.2024
No Degree - Comptia A+
Impactek
Fairfax, VA05.2023
Associate of Applied Science - Computer Networking
Elitte 3000
Meknes Morocco07.2012
High School Diploma -
Al Khawarizmi
Safi Morocco07.2007
Skills
- Team motivation
- Sanitation Standards
- Food Safety Compliance
- Staff Management
- Mail handling
- Data Integrity
- Technical Troubleshooting
- Technical Support
- System Troubleshooting
- Windows Servers
- Customer Service
- Application installations
- Computer Proficiency and Microsoft Office
- Administrative Duties
- Customer Satisfaction
- Data Entry
Languages
Arabic
Native or Bilingual
French
Full Professional
Timeline
Catering Team Leader
Hungry Catering
11.2021 - 12.2024
Banquet Captain
Hilton
06.2014 - 06.2017
Data Entry Clerk
Government
01.2012 - 01.2014
Certification - AWS Solution Architect
Agile Tech1
No Degree - Comptia A+
Impactek
Associate of Applied Science - Computer Networking
Elitte 3000
High School Diploma -
Al Khawarizmi
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