Dorika Carlisle
New Rochelle,New York
Summary
Personable, energetic and reliable Customer Service Representative committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Also knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
Work History
Call Center Customer Service Representative
Centene Corporation
05.2021 - Current
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Answered a minimum of 50 calls daily with minimal wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Patient Service Representative
City MD
04.2019 - 03.2021
- Welcomed customers with friendly greeting, answered general questions,gathered nature of visit and directed to specific offices
- Organize files for billing,patient records, etc..
- Answered central telephone system and directed calls accordingly
- Managed over 20 daily tasks and met time-sensitive deadlines
- Scheduled and confirmed appointments and meetings for senior management team
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
COMCAST
08.2015 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Early Childhood Education
University of West Alabama
Livingston, AL08.2022
HS Diploma -
Sumter County High School
York, AL06.2006
Skills
- Multitasking Abilities
- MS Word, MS Suite and Excel
- Excellent analytic skills and has ability to work with diverse population
- Strong customer services experiences
- Lab result interpretation
- Medical laboratory procedures
- Records Management
- Multi-Line Phone Systems
- Data Entry
Timeline
Call Center Customer Service Representative
Centene Corporation
05.2021 - Current
Patient Service Representative
City MD
04.2019 - 03.2021
Customer Service Representative
COMCAST
08.2015 - 04.2019
Bachelor of Science - Early Childhood Education
University of West Alabama
HS Diploma -
Sumter County High School
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