Summary
Overview
Work History
Education
Skills
COMMUNITY LEADERSHIP
EARLIER ENGAGEMENTS
Timeline
Generic

Dorinea (Dee) Robinson

Castro Valley,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills,

excellent time management and problem-solving skills. Proven leadership in team development & customer service excellence.


Overview

11
11
years of professional experience

Work History

Customer Service Registration Specialist

Dakota Events, LLC
09.2023 - Current
  • Verified attendees registration accuracy by diligently reviewing information on-line.
  • Provided exceptional customer service to our Dreamforce attendees during registration, addressing concerns and answering questions promptly.
  • Assisted administrative assistant support to the on-site management team as required.

Brand Ambassador

Beyond On-Site (dba Headway Workforce Solution)
08.2023 - Current
  • Proactively advised appropriate staff members of revisions in meeting rooms status and special request.
  • Launched and managed registration event check-in.
  • Performed related event support tasks to include but not limited to updated registration list, printed out agenda, and name badges.

Human Resources Temperature Taker

22 Century Technologies, Inc.
02.2021 - 12.2021
  • Screened employee's temperature upon entry at the division using a touch less temperature thermometers.
  • Required individuals to be in close contact with employees and vendors.
  • Protected PPEs provided at the start of each shift.
  • Recorded employee temperature and send it to the appropriate personnel at the end of the shift.
  • Set up the temperature screening station in the morning and take down the station at the end of the afternoon shift.
  • Assisted in maintaining a healthy workplace environment by promptly identifying individuals with elevated temperatures for further evaluation.

Events Staff & Transportation Service Manager

Eastridge Workforce Solutions
11.2013 - 02.2020

RSA Conference 2020 Human Element, Moscone Center, San Francisco, CA

  • Provided guests with directions and information about the Semicon West events and local areas of interest.
  • Facilitated orientations and scheduled speakers as needed.
  • Orchestrated on-floor conference room activities for Semicon West– Moscone (South) Convention Center by reviewing reservations system to confirm meeting start/end time and number of attendees.
  • Worked the Semicon West Conferences with over 15,000+ global attendees (assisted with scheduling and check in services).



Convention Staffing

Actions Figures Conventions
10.2023 - Current
  • Developed custom solutions for unique requests from client relation, partners, involved in organizing the conference.
  • Implemented effective registration processes for events, streamlining attendee check-in and improving customer satisfaction ratings.

Recruiter Coordinator (Contractor)

Pinnacle Technology
10.2018 - 11.2018
  • Supported UPS corporate functional areas of the human resources department.
  • Scheduled interviews in UPS internal system.
  • Hired 175+ candidates in one month from supervisor level to loader lever in a fast paced high-volume environment.
  • Supported recruitment from various community colleges, schools, non-profit organizations, and employment initiatives.
  • Coordinated personnel records, employee and/or labor relations, and job evaluations.
  • Processed and completed necessary immigration paperwork requirements (I9) and background checks.

Recruiter Coordinator (Contractor)

Intelliswift Software Inc.
05.2018 - 08.2018
  • Administrative duties as required to support the recruiting team.
  • Direct full cycle recruitment for Amazon including sourcing candidates Community Colleges, non-profit organizations and interviewing by phone screen, on-site.
  • Organized and prioritized assignments to ensure timely completion.
  • Supported Amazon by launching innovative recruitment efforts to attain top-talent to fulfill needed roles.
  • Played a key role in organization and support of various events in San Francisco and Eastbay markets.
  • Delivered exceptional customer service and work performance by effectively communicating with customers and presenting Amazon brand in positive way throughout community.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.

Education

High School Diploma -

George Washington High School
San Francisco, CA

Speech Communication Studies -

California State East Bay
Hayward, CA

Certificate - Team Leadership & Diversity, Awareness, Time Management

AT&T Training Facility
San Ramon, CA

Skills

  • Registration management
  • Time Management
  • Conference preparation
  • Managing events start to finish
  • Salesforce CRM
  • Interview scheduling
  • Organizational skills
  • Time management
  • Customer relations
  • On-site Execution
  • Transportation Coordination
  • Microsoft Office Suite
  • Large corporate environment including Sales Dreamforce that involving 47,000 global attendees 2024 (assisted with scheduling and check-in-services)

COMMUNITY LEADERSHIP

  • City of San Leandro Senior Community Services, Certificate of Appreciation - Outstanding Volunteer
  • College of Alameda, Award of Appreciation
  • Sales Dreamforce Service Award
  • San Leandro Public Library, Received award in recognition of outstanding service

EARLIER ENGAGEMENTS

  • Quality Assurance Inspector, Continental Inc. via Tesla Motors, Inc., 09/01/15, 07/31/16
  • Computer Lab Assistant, San Leandro Senior Community Center, 12/01/12, 01/31/14

Timeline

Convention Staffing

Actions Figures Conventions
10.2023 - Current

Customer Service Registration Specialist

Dakota Events, LLC
09.2023 - Current

Brand Ambassador

Beyond On-Site (dba Headway Workforce Solution)
08.2023 - Current

Human Resources Temperature Taker

22 Century Technologies, Inc.
02.2021 - 12.2021

Recruiter Coordinator (Contractor)

Pinnacle Technology
10.2018 - 11.2018

Recruiter Coordinator (Contractor)

Intelliswift Software Inc.
05.2018 - 08.2018

Events Staff & Transportation Service Manager

Eastridge Workforce Solutions
11.2013 - 02.2020

Speech Communication Studies -

California State East Bay

High School Diploma -

George Washington High School

Certificate - Team Leadership & Diversity, Awareness, Time Management

AT&T Training Facility
Dorinea (Dee) Robinson