To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills,
excellent time management and problem-solving skills. Proven leadership in team development & customer service excellence.
Overview
11
11
years of professional experience
Work History
Customer Service Registration Specialist
Dakota Events, LLC
09.2023 - Current
Verified attendees registration accuracy by diligently reviewing information on-line.
Provided exceptional customer service to our Dreamforce attendees during registration, addressing concerns and answering questions promptly.
Assisted administrative assistant support to the on-site management team as required.
Brand Ambassador
Beyond On-Site (dba Headway Workforce Solution)
08.2023 - Current
Proactively advised appropriate staff members of revisions in meeting rooms status and special request.
Launched and managed registration event check-in.
Performed related event support tasks to include but not limited to updated registration list, printed out agenda, and name badges.
Human Resources Temperature Taker
22 Century Technologies, Inc.
02.2021 - 12.2021
Screened employee's temperature upon entry at the division using a touch less temperature thermometers.
Required individuals to be in close contact with employees and vendors.
Protected PPEs provided at the start of each shift.
Recorded employee temperature and send it to the appropriate personnel at the end of the shift.
Set up the temperature screening station in the morning and take down the station at the end of the afternoon shift.
Assisted in maintaining a healthy workplace environment by promptly identifying individuals with elevated temperatures for further evaluation.
Events Staff & Transportation Service Manager
Eastridge Workforce Solutions
11.2013 - 02.2020
RSA Conference 2020 Human Element, Moscone Center, San Francisco, CA
Provided guests with directions and information about the Semicon West events and local areas of interest.
Facilitated orientations and scheduled speakers as needed.
Orchestrated on-floor conference room activities for Semicon West– Moscone (South) Convention Center by reviewing reservations system to confirm meeting start/end time and number of attendees.
Worked the Semicon West Conferences with over 15,000+ global attendees (assisted with scheduling and check in services).
Convention Staffing
Actions Figures Conventions
10.2023 - Current
Developed custom solutions for unique requests from client relation, partners, involved in organizing the conference.
Implemented effective registration processes for events, streamlining attendee check-in and improving customer satisfaction ratings.
Recruiter Coordinator (Contractor)
Pinnacle Technology
10.2018 - 11.2018
Supported UPS corporate functional areas of the human resources department.
Scheduled interviews in UPS internal system.
Hired 175+ candidates in one month from supervisor level to loader lever in a fast paced high-volume environment.
Supported recruitment from various community colleges, schools, non-profit organizations, and employment initiatives.
Coordinated personnel records, employee and/or labor relations, and job evaluations.
Processed and completed necessary immigration paperwork requirements (I9) and background checks.
Recruiter Coordinator (Contractor)
Intelliswift Software Inc.
05.2018 - 08.2018
Administrative duties as required to support the recruiting team.
Direct full cycle recruitment for Amazon including sourcing candidates Community Colleges, non-profit organizations and interviewing by phone screen, on-site.
Organized and prioritized assignments to ensure timely completion.
Supported Amazon by launching innovative recruitment efforts to attain top-talent to fulfill needed roles.
Played a key role in organization and support of various events in San Francisco and Eastbay markets.
Delivered exceptional customer service and work performance by effectively communicating with customers and presenting Amazon brand in positive way throughout community.
Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
Education
High School Diploma -
George Washington High School
San Francisco, CA
Speech Communication Studies -
California State East Bay
Hayward, CA
Certificate - Team Leadership & Diversity, Awareness, Time Management
AT&T Training Facility
San Ramon, CA
Skills
Registration management
Time Management
Conference preparation
Managing events start to finish
Salesforce CRM
Interview scheduling
Organizational skills
Time management
Customer relations
On-site Execution
Transportation Coordination
Microsoft Office Suite
Large corporate environment including Sales Dreamforce that involving 47,000 global attendees 2024 (assisted with scheduling and check-in-services)
COMMUNITY LEADERSHIP
City of San Leandro Senior Community Services, Certificate of Appreciation - Outstanding Volunteer
College of Alameda, Award of Appreciation
Sales Dreamforce Service Award
San Leandro Public Library, Received award in recognition of outstanding service
EARLIER ENGAGEMENTS
Quality Assurance Inspector, Continental Inc. via Tesla Motors, Inc., 09/01/15, 07/31/16
Computer Lab Assistant, San Leandro Senior Community Center, 12/01/12, 01/31/14
Timeline
Convention Staffing
Actions Figures Conventions
10.2023 - Current
Customer Service Registration Specialist
Dakota Events, LLC
09.2023 - Current
Brand Ambassador
Beyond On-Site (dba Headway Workforce Solution)
08.2023 - Current
Human Resources Temperature Taker
22 Century Technologies, Inc.
02.2021 - 12.2021
Recruiter Coordinator (Contractor)
Pinnacle Technology
10.2018 - 11.2018
Recruiter Coordinator (Contractor)
Intelliswift Software Inc.
05.2018 - 08.2018
Events Staff & Transportation Service Manager
Eastridge Workforce Solutions
11.2013 - 02.2020
Speech Communication Studies -
California State East Bay
High School Diploma -
George Washington High School
Certificate - Team Leadership & Diversity, Awareness, Time Management
AT&T Training Facility
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