Summary
Overview
Work History
Education
Skills
COMMUNITY LEADERSHIP
EARLIER ENGAGEMENTS
Timeline
Generic

Dorinea (Dee) Robinson

Castro Valley,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills,

excellent time management and problem-solving skills. Proven leadership in team development & customer service excellence.

Overview

11
11
years of professional experience

Work History

Customer Service Registration Specialist

Dakota Events, LLC
Las Vegas, Nevada/San Francisco
09.2023 - Current
  • Verified attendees registration accuracy by diligently reviewing information on-line.
  • Provided exceptional customer service to our Dreamforce attendees during registration, addressing concerns and answering questions promptly.
  • Assisted administrative assistant support to the on-site management team as required.

Brand Ambassador

Beyond On-Site (dba Headway Workforce Solution)
San Francisco, CA
08.2023 - Current
  • Proactively advised appropriate staff members of revisions in meeting rooms status and special request.
  • Launched and managed registration event check-in.
  • Performed related event support tasks to include but not limited to updated registration list, printed out agenda, and name badges.

Human Resources Temperature Taker

22 Century Technologies, Inc.
Oakland, CA
02.2021 - 12.2021
  • Screened employee's temperature upon entry at the division using a touch less temperature thermometers.
  • Required individuals to be in close contact with employees and vendors.
  • Protected PPEs provided at the start of each shift.
  • Recorded employee temperature and send it to the appropriate personnel at the end of the shift.
  • Set up the temperature screening station in the morning and take down the station at the end of the afternoon shift.
  • Assisted in maintaining a healthy workplace environment by promptly identifying individuals with elevated temperatures for further evaluation.

Events Staff & Transportation Service Manager

Eastridge Workforce Solutions
Las Vegas, NV
11.2013 - 02.2020

RSA Conference 2020 Human Element, Moscone Center, San Francisco, CA

  • Provided guests with directions and information about the Semicon West events and local areas of interest.
  • Facilitated orientations and scheduled speakers as needed.
  • Orchestrated on-floor conference room activities for Semicon West– Moscone (South) Convention Center by reviewing reservations system to confirm meeting start/end time and number of attendees.
  • Worked the Semicon West Conferences with over 15,000+ global attendees (assisted with scheduling and check in services).

Convention Staffing

Actions Figures Conventions
San Francisco, CA
10.2023 - Current
  • Developed custom solutions for unique requests from client relation, partners, involved in organizing the conference.
  • Implemented effective registration processes for events, streamlining attendee check-in and improving customer satisfaction ratings.

Recruiter Coordinator (Contractor)

Pinnacle Technology
Oakland, CA
10.2018 - 11.2018
  • Supported UPS corporate functional areas of the human resources department.
  • Scheduled interviews in UPS internal system.
  • Hired 175+ candidates in one month from supervisor level to loader lever in a fast paced high-volume environment.
  • Supported recruitment from various community colleges, schools, non-profit organizations, and employment initiatives.
  • Coordinated personnel records, employee and/or labor relations, and job evaluations.
  • Processed and completed necessary immigration paperwork requirements (I9) and background checks.

Recruiter Coordinator (Contractor)

Intelliswift Software Inc.
Newark, CA
05.2018 - 08.2018
  • Administrative duties as required to support the recruiting team.
  • Direct full cycle recruitment for Amazon including sourcing candidates Community Colleges, non-profit organizations and interviewing by phone screen, on-site.
  • Organized and prioritized assignments to ensure timely completion.
  • Supported Amazon by launching innovative recruitment efforts to attain top-talent to fulfill needed roles.
  • Played a key role in organization and support of various events in San Francisco and Eastbay markets.
  • Delivered exceptional customer service and work performance by effectively communicating with customers and presenting Amazon brand in positive way throughout community.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.

Education

High School Diploma -

George Washington High School
San Francisco, CA

Speech Communication Studies -

California State East Bay
Hayward, CA

Certificate - Team Leadership & Diversity, Awareness, Time Management

AT&T Training Facility
San Ramon, CA

Skills

  • Registration management
  • Time Management
  • Conference preparation
  • Managing events start to finish
  • Salesforce CRM
  • Interview scheduling
  • Organizational skills
  • Time management
  • Customer relations
  • On-site Execution
  • Transportation Coordination
  • Microsoft Office Suite
  • Large corporate environment including Sales Dreamforce that involving 47,000 global attendees 2024 (assisted with scheduling and check-in-services)

COMMUNITY LEADERSHIP

  • City of San Leandro Senior Community Services, Certificate of Appreciation - Outstanding Volunteer
  • College of Alameda, Award of Appreciation
  • Sales Dreamforce Service Award
  • San Leandro Public Library, Received award in recognition of outstanding service

EARLIER ENGAGEMENTS

  • Quality Assurance Inspector, Continental Inc. via Tesla Motors, Inc., 09/01/15, 07/31/16
  • Computer Lab Assistant, San Leandro Senior Community Center, 12/01/12, 01/31/14

Timeline

Convention Staffing

Actions Figures Conventions
10.2023 - Current

Customer Service Registration Specialist

Dakota Events, LLC
09.2023 - Current

Brand Ambassador

Beyond On-Site (dba Headway Workforce Solution)
08.2023 - Current

Human Resources Temperature Taker

22 Century Technologies, Inc.
02.2021 - 12.2021

Recruiter Coordinator (Contractor)

Pinnacle Technology
10.2018 - 11.2018

Recruiter Coordinator (Contractor)

Intelliswift Software Inc.
05.2018 - 08.2018

Events Staff & Transportation Service Manager

Eastridge Workforce Solutions
11.2013 - 02.2020

Speech Communication Studies -

California State East Bay

High School Diploma -

George Washington High School

Certificate - Team Leadership & Diversity, Awareness, Time Management

AT&T Training Facility
Dorinea (Dee) Robinson