DORIS ALICEA
Saint Cloud,FL
Summary
Multifamily professional with 16+ years of experience in property management, leasing, and community operations, including experience as a Community Director in stabilized and lease-up communities. Proven leader with expertise in occupancy growth, resident relations, team development, and operational performance. Dedicated to delivering exceptional resident experiences and driving property success.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Leasing Consultant
Flournoy Properties
Orlando, FL
06.2026 - Current
- Ensured lease documents complied with Flournoy policy and fair housing regulations.
- Maintained accuracy of Yardi records and updated resident account information promptly.
- Resolved resident concerns and communicated with maintenance and management teams.
- Coordinated with property managers to prepare units for new tenants and facilitate smooth transitions.
Community Manager
Greystar
01.2025 - Current
- Led operations, eliminated delinquency, and improved leasing performance.
- Developed community and industry knowledge to anticipate occupancy needs and provide relevant recommendations and training.
- Implemented community guidelines to ensure compliance and foster a positive atmosphere. and maintained a respectful environment.
- Investigated complaints, disturbances, and violations, and resolved problems following rules and regulations.
- Facilitated brainstorming sessions with team members to generate new ideas and strategies for increasing engagement and reach on social media platforms.
- Designed content calendars for all social media channels, ensuring timely scheduling of posts.
Property Manager
Bainbridge
01.2020 - 01.2025
- Reduced delinquency by 71% and maintained strong occupancy.
- Maintained accurate tenant records, ensuring up-to-date contact details and payment history for effective lease management.
- Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions.
- Conducted regular property inspections to proactively identify and address maintenance issues, enhancing tenant satisfaction.
- Implemented proactive strategies for property maintenance, repairs, and improvements.
- Negotiated and executed leases, renewals, and terminations, optimizing occupancy and ensuring compliance with property policies.
- Operated property within budgeted income and expense guidelines.
Assistant Property Manager
Greystar
01.2019 - 01.2020
- Supported operations and leasing growth.
- Responded to tenant inquiries and complaints in a timely manner.
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.
- Accepted and recorded checks, money orders and certified checks for daily deposits.
- Negotiated lease renewals with existing tenants as necessary.
- Managed all aspects of tenant relations including collection of rents, late fees and evictions if necessary.
- Assembled, reviewed and assisted property manager with implementing approved operating and capital budgets.
Leasing Manager
Greystar
01.2018 - 01.2019
- Exceeded leasing targets consistently.
- Resolved disputes between tenants in a professional manner while upholding company policies.
- Reviewed credit reports of applicants prior to approving or denying their applications.
- Created detailed reports on occupancy levels, rental rates, expenses and other relevant metrics.
- Identified market trends to create competitive pricing strategies for vacant units.
- Maintained accurate records of all leasing activities including applications, contracts, payments.
- Cultivated relationships with tenants by providing exceptional customer service and resolving issues quickly.
Sales Manager
Samsung
01.2013 - 01.2018
- Managed sales performance and trained staff.
- Managed customer accounts and customer relationships.
- Established relationships with key customers, providing personalized service and support.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
- Analyzed sales data to identify trends and make recommendations for improvement.
- Interfaced directly with customers when necessary to resolve issues quickly and efficiently.
- Managed a team of 10+ sales representatives across multiple markets.
Education
Bachelor's Degree - English and Journalism
Skills
- Customer relationship management
- Problem-solving
- Community engagement
- Conflict handling
- Daily operations management
- Team collaboration
Personal Information
Title: COMMUNITY MANAGER
Certification
Certified Apartment Manager
LANGUAGES
English Bilingual, Spanish Bilingual
Accomplishments
- 3x Golden Key Awards Nominee for outstanding performance and leadership excellence
- Greystar Excellence Awards Winner (2017, 2018) recognizing top operational and customer service achievement
- Successfully reduced delinquency from $120,000 to $0, implementing effective collections and resident retention strategies
- Consistently recognized as a top leasing performer within the portfolio, driving occupancy and lease conversion performance
VOLUNTEER EXPERIENCE
Planned volunteer appreciation events, ordered gifts, and coordinated other ways to thank volunteers for service., Assisted with event planning activities by coordinating logistics associated with recruiting volunteers for specific tasks or assignments., Created and maintained positive relationships with volunteers to ensure their satisfaction with the organization's mission and objectives.
Timeline
Leasing Consultant
Flournoy Properties
06.2026 - Current
Community Manager
Greystar
01.2025 - Current
Property Manager
Bainbridge
01.2020 - 01.2025
Assistant Property Manager
Greystar
01.2019 - 01.2020
Leasing Manager
Greystar
01.2018 - 01.2019
Sales Manager
Samsung
01.2013 - 01.2018