Doris Anthony
Sun City West,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Maricopa County Elections Department
10.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information (i.e. - polling site locations, documentation needed for voter registration)
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative/Teller Specialist
New York Community Bank
08.2021 - 09.2022
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Promptly responded to inquiries and requests from prospective customers.
Sales Greeter
Enterprise Holdings Inc., Rent-A-Car
10.2019 - 09.2020
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. (Processed ap[plication for rental cars, vans and trucks).
- Quoted prices, credit terms and other bid specifications.
Sales Associate
Kohls Department Store
11.2018 - 09.2019
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Helped customers locate products and checked store system for merchandise at other sites.
Court Operations Specialist
Maricopa County Superior Court
09.2015 - 04.2019
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Researched information in municipal archives upon request of public officials or private citizens.
- Performed routine data entry or document management.
- Responded to requests for information from public, other municipalities or state and federal legislative offices to assist in the process for crime victim reparations.
- Created documents with applicant information and verified data against crime victim database information.
Education
Certificate in Minority Management - Business Management
Fordham University
The Bronx, NYSkills
- Customer Relations
- Senior Leadership Support
- Cash Register Operations
- Data Evaluation
- Effective Written and Verbal Communication
- Valid Driver's License
- Good Communication Skills
- Call Centers
- Project Management
Timeline
Customer Service Specialist
Maricopa County Elections Department
10.2022 - 11.2022
Customer Service Representative/Teller Specialist
New York Community Bank
08.2021 - 09.2022
Sales Greeter
Enterprise Holdings Inc., Rent-A-Car
10.2019 - 09.2020
Sales Associate
Kohls Department Store
11.2018 - 09.2019
Court Operations Specialist
Maricopa County Superior Court
09.2015 - 04.2019
Certificate in Minority Management - Business Management
Fordham University
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