Doris Appiagyei
The Bronx
Summary
Organized professional with a strong background in healthcare support, customer service, and financial services. Skilled in administrative operations and patient interaction, managing confidential information, and supporting multidisciplinary teams. Committed to enhancing hospital operations through effective communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Municipal Credit Union
Yonkers
11.2024 - 09.2025
- Assisted members with account inquiries and transaction requests to ensure prompt service.
- Processed member transactions accurately and efficiently using internal systems.
- Educated members on financial products and services available at the credit union.
- Managed member documentation for account openings and loan applications, facilitating smooth onboarding.
- Resolved member complaints and escalated issues to appropriate departments to enhance member satisfaction.
- Maintained up-to-date knowledge of credit union policies and regulations.
- Collaborated with team members to enhance service delivery and member satisfaction.
Barista
Starbucks
New York
07.2023 - 10.2024
- Crafted high-quality coffee beverages tailored to customer preferences, enhancing overall satisfaction.
- Ensured cleanliness and organization of store environment, contributing to a welcoming atmosphere.
- Delivered friendly and efficient customer service during peak hours, fostering positive customer experiences.
- Operated espresso machines and other equipment with precision and care.
- Educated customers on menu items and promotions to enhance their experience.
- Collaborated with team members to ensure smooth daily operations and workflow.
Voluntary Nurse
Bronx Center For Rehabilitation And Nursing
The Bronx
06.2022 - 01.2023
- Administered medications to patients per physician instructions.
- Monitored vital signs and reported changes to medical staff.
- Supported residents with diverse needs in daily living activities to enhance quality of life.
- Partnered with interdisciplinary team to create personalized care plans for optimal patient outcomes.
- Maintained accurate patient records using electronic health systems.
- Delivered emotional support and counseling to residents and families to foster resilience and well-being.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
Registered Nurse
Korle Bu Teaching Hospital
Accra
02.2020 - 04.2022
- Monitored patient vital signs and communicated significant changes to healthcare team to ensure timely interventions.
- Collaborated with interdisciplinary teams to develop care plans.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Administered medications and treatments while closely observing patients for reactions and side effects to maintain safety and efficacy.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
Education
Bachelor of Science - Nursing And Communication Skills
West End University College
Accra, Ghana05-2019
Skills
- Customer relationship management
- Complaint resolution
- Account management
- Transaction processing
- Regulatory compliance
- Effective communication
- Time management
- Team collaboration
- Emotional intelligence
- Crisis intervention
- Patient education
- Health management
- Patient assessment
- Medication administration
- Electronic health records
- EMR systems
- Well visit procedures
- Medication and IV administration
- Patient assessments
- Financial education
Languages
English
Professional
Timeline
Member Service Representative
Municipal Credit Union
11.2024 - 09.2025
Barista
Starbucks
07.2023 - 10.2024
Voluntary Nurse
Bronx Center For Rehabilitation And Nursing
06.2022 - 01.2023
Registered Nurse
Korle Bu Teaching Hospital
02.2020 - 04.2022
Bachelor of Science - Nursing And Communication Skills
West End University College