Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa McIntosh

Kansas City,MO

Summary

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Overview

40
40
years of professional experience

Work History

Nutrition Care Assistant

Research Medical Center
04.2021 - Current

Prepared and delivered patients trays with full tray accuracy at each meal according to diet orders and patient selections.

Customer Service Associate

Exela Technologies
11.2017 - 10.2020

Meet with customers regularly to insure Service Level Agreement standards are fulfilled.

Operating mailing, copy and fax equipment.

Hospitality- Conference Room Service.

Reprographics (Copy/Print)

Provide quality reproduction of all materials submitted by customers, including binding, hole punching and stapling and non technical maintenance of copiers.

Reception- Answer and forward calls to appropriate individual.

Lift large bundles of mail and shipments of paper up to 50lbs..

Customer Service Associate

Novitex Technologies
01.2014 - 11.2017

Meet with customers regularly to insure Service Level Agreement standards are fulfilled.
Operating mailing, copy and fax equipment.
Hospitality- Conference Room Service.
Reprographics (Copy/Print)
Provide quality reproduction of all materials submitted by customers, including binding, hole punching and stapling and non technical maintenance of copiers.
Reception- Answer and forward calls to appropriate individual.
Lift large bundles of mail and shipments of paper up to 50lbs..

Customer Service Associate

Pitney Bowes
01.2009 - 11.2013

Meet with customers regularly to insure Service Level Agreement standards are fulfilled.
Operating mailing, copy and fax equipment.
Hospitality- Conference Room Service.
Reprographics (Copy/Print)
Provide quality reproduction of all materials submitted by customers, including binding, hole punching and stapling and non technical maintenance of copiers.
Reception- Answer and forward calls to appropriate individual.
Lift large bundles of mail and shipments of paper up to 50lbs..

Mail Clerk

IKON Solutions
01.1998 - 12.2009
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Distributed mail on foot to residences and businesses, delivering to approximately 40 customers per shift.
  • Maintained excellent attendance record, consistently arriving to work on time.

Quality Control Clerk

Internal Revenue Service, IRS
01.1991 - 06.1995

My primary responsibilities were to secure, prepare and log samples for QAB reviewers working in the Receipt and Control Branch

Dietary Aide

Shalom Geriatric Center
05.1985 - 07.1988
  • Quickly and accurately served specific meals to patients with special dietary needs.
  • Helped assist on trayline
  • Prepared desserts and dinner salads

Education

No Degree - Clerical Studies

Pioneer Community College
Kansas City, MO

High School Diploma -

Central High School
Kansas City, MO
05.1982

Skills

  • Inbound and Outbound Calling
  • Client Needs Assessment
  • Guest Services
  • Customer Complaint Resolution
  • 50 WPM typing speed

Timeline

Nutrition Care Assistant

Research Medical Center
04.2021 - Current

Customer Service Associate

Exela Technologies
11.2017 - 10.2020

Customer Service Associate

Novitex Technologies
01.2014 - 11.2017

Customer Service Associate

Pitney Bowes
01.2009 - 11.2013

Mail Clerk

IKON Solutions
01.1998 - 12.2009

Quality Control Clerk

Internal Revenue Service, IRS
01.1991 - 06.1995

Dietary Aide

Shalom Geriatric Center
05.1985 - 07.1988

No Degree - Clerical Studies

Pioneer Community College

High School Diploma -

Central High School
Theresa McIntosh