Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Doris Desir

Delray Beach

Summary

Behavior Health Technician with experience at Fenix Recovery, skilled in crisis intervention and mental health support. Proven ability to advocate for clients and implement tailored behavior change strategies. Strong documentation skills and self-awareness enhance team collaboration and client care, ensuring a safe therapeutic environment. In behavioral health care. Known for providing compassionate support and contributing to effective treatment plans. Demonstrated expertise in patient observation and crisis intervention. Skilled Mental Health Technician with extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.

Overview

5
5
years of professional experience

Work History

Behavior Health Technician

Fenix Recovery
09.2024 - Current
  • Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
  • Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.

Call Center Operator

Drivers Alert
01.2024 - 05.2025
  • Assisted customers by answering questions and responding to inquiries.
  • Recommended products to customers, thoroughly explaining details.
  • Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Medical Assistant

Geriatric Medical
06.2020 - 05.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Education

High School Diploma -

Atlantic Community High School
Delray Beach, FL
05-2017

No Degree -

Palm Beach State College
Boca Raton, FL

Skills

  • Professional boundaries
  • Self-awareness
  • Security procedures
  • Documentation skills
  • Substance abuse experience
  • Mental health support
  • Client transportation

Languages

English
Full Professional

Interests

  • Youth Development Programs
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Behavior Health Technician

Fenix Recovery
09.2024 - Current

Call Center Operator

Drivers Alert
01.2024 - 05.2025

Medical Assistant

Geriatric Medical
06.2020 - 05.2022

High School Diploma -

Atlantic Community High School

No Degree -

Palm Beach State College

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